FREQUENTLY ASKED QUESTIONS Q:What system changes are required at the facility for oneSOURCE Document Site? A:No system changes are required at the facility. As long as the facility has Internet access, there is access to oneSOURCE Document Site with a username and password. Adobe Version 7 or higher is required to view the Documents. A link to download the free upgrade to Adobe Version 7 or higher can be found on the oneSOURCE home page. Q:How many people can be on the website at the same time? A:Multiple users will have unlimited access and can login to oneSOURCE Document Site, with the one username and password, at the same time. 1

FREQUENTLY ASKED QUESTIONS Q:Do we receive s when a document is updated? A:No the document will appear on the Recent Update Tab. Q:If a document is missing, how do we request it? A:Click on the “Are we missing a document?” and your request. Q:How long does it take to receive a missing document? A:The response time varies significantly from manufacturer to manufacturer. Some manufacturers respond in hours, others have taken longer to provide the requested document. 2

FREQUENTLY ASKED QUESTIONS Q:Can the documents be printed and/or ed? A:Yes, you may print and the documents. Q:How often are the documents updated? A:The documents are continuously updated throughout the year. Updates are posted on the Recent Update Tab. Q:Do you highlight what has changed in a document? A:No, the document revision date is changed and the document is included on the Recent Update Tab. The FDA approved document must be read to discover how it was updated. 3