Data: Where You Want It, The Way You Want It! Cyndi McNutt, Front Office Supervisor Kylie Mills, Appointment Reception and Workers Comp Supervisor

”The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company."

Ortho Northeast An Orthopedic practice founded in locations throughout northeast Indiana 27 physicians, 7 anesthesiologists, 14 CRNAs, 24 mid-levels

Objectives : 1.Observe ways OrthoNortheast is able to extract data that can be sent automatically which enhances staff production. 2.Learn to re-think how and when to use automated vs manual tools. 3.Discover numerous time saving techniques utilizing Centricity PM and EHR.

You can report on Block out Appointments You cannot report on Resource Appointments We use Resource appointments as this pulls thru to our physicians calendars Resource Appointment Vs. Blocked Appointment

On Call Calendar

Physicians Calendar (viewable on their phones)

Do you have multiple facilities? Do you have rooms to count? Do you have physicians wanting to sign in last minute? We have those same issues daily and we created a report to give us a view of the whole week where each provider is and how many rooms are avail at each location. Tracking Issues?

Who’s Where Report

“Who’s Where” Room Count

Mid-Level Float Schedule

More Mid-level Float Schedules

Advantages of Automated Reports You get reports when and how you want them. Accurate and most current data Use as work list to remind staff of certain daily functions. Reminders that provide information needed to make important moves / decisions throughout the day.

Work Comp

Daily s

Automated Daily Medicaid Patients

Automated Tool for Staffing

Automated Precert

Automated Report Finds underpayments from payers so we can appeal Finds claims that need to be corrected as well so we can send corrected claim Reimbursement Variance Report

Variance Dashboard This is an automated that we receive daily for exceptions from RVR. Is an overview of what staff need to work on. Easy to spot trending

Manual Reports Reports that are still needed …just not everyday! You can STILL get reports when and how you want them. Accurate and most current data

Appointment Duration

1 st Third Available Appointment

Auto-Coloring

Triage Scheduling Tool 4-5 full time staff taking incoming New Patient/New Problem calls They take on average 300 calls per day and each call is taking between 3.5 to 4 min. We schedule on average 140 New pts each day.

Coloring- Preparation for Appointments

Easily Identify Work to be Done

Getting Started

On Time Board

Never check your patients in at the wrong location again!

Help !!

Safety Net

Health History

HPI

Express Check Out

Disability Form

Disability Printed Form

FMLA

FMLA Printed Form

Review Objectives : 1.Observe ways OrthoNortheast is able to extract data that can be sent automatically which enhances staff production. 2.Learn to re-think how and when to use automated vs manual tools. 3.Discover numerous time saving techniques utilizing Centricity PM and EHR.

Thanks for Attending! Cyndi McNutt Kylie Mills