DEBT COLLECTION PROBLEMS AND SOLUTIONS
Highest Priority for Action? 1.Invest in human resources 2.Improve IT infrastructure 3.Change agency practices
THE BEST SOLUTION IS: 1.LOW/NO PENALTY HOLIDAY 2.INCREASE ENFORCEMNENT (HIGHER INTEREST, SHORTER TIME) 3.CONTRACT OUT 4.FINANCIAL INCENTIVES FOR AGENCIES AND INDIVIDUALS 5.COORDINATE WITH FEDS 6.COLLECT AT POINT OF CREATING DEBT 7.COST-EFFECTIVE TARGETING 8.MORE PERSONAL COMMUNICATION 9.AUTOMATION 10.OTHER
THE MOST IMPORTANT STATUTORY INITIATIVE: 1.BETTER DEFINE WHEN A BILL BECOMES DELINQUENT 2.CREATE A UNIFORM STATUTE FOR ALL AGENCIES 3.CENTRALIZE DEBT COLLECTION 4.FACILITATE NEGOTIATED SETTLEMENTS 5.OTHER
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