DEBT COLLECTION PROBLEMS AND SOLUTIONS. Highest Priority for Action? 1.Invest in human resources 2.Improve IT infrastructure 3.Change agency practices.

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Presentation transcript:

DEBT COLLECTION PROBLEMS AND SOLUTIONS

Highest Priority for Action? 1.Invest in human resources 2.Improve IT infrastructure 3.Change agency practices

THE BEST SOLUTION IS: 1.LOW/NO PENALTY HOLIDAY 2.INCREASE ENFORCEMNENT (HIGHER INTEREST, SHORTER TIME) 3.CONTRACT OUT 4.FINANCIAL INCENTIVES FOR AGENCIES AND INDIVIDUALS 5.COORDINATE WITH FEDS 6.COLLECT AT POINT OF CREATING DEBT 7.COST-EFFECTIVE TARGETING 8.MORE PERSONAL COMMUNICATION 9.AUTOMATION 10.OTHER

THE MOST IMPORTANT STATUTORY INITIATIVE: 1.BETTER DEFINE WHEN A BILL BECOMES DELINQUENT 2.CREATE A UNIFORM STATUTE FOR ALL AGENCIES 3.CENTRALIZE DEBT COLLECTION 4.FACILITATE NEGOTIATED SETTLEMENTS 5.OTHER

WHAT ARE YOUR PRIMARY TAKEAWAYS FROM THE DAY?

WHAT WOULD YOU LIKE TO KNOW MORE ABOUT?

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