MAKING IT REAL Rick Black Compliance & Planning Administrator Orange County Fire Rescue

Strategic Business Plan Overview Strategic Plan Department Mission Statement Issue Statements Strategic Results Business Plan Division Purpose Statements Key Result Measures Program Purpose Statements Program Services Program Performance Measures “A goal without a plan is just a wish.” - Antoine de Saint-Exupery

Issue Statements 1 – Organizational Culture 2 – Technology 3 – Mutual Respect 4 – Community Engagement 5 – Performance Based Culture 6 – Instability of Sustainable Funding 7 – County-Wide Risk Assessment 8 – Awareness of Annexation

Issue Statements The lack of an enduring culture of strong leadership focused on accountability, community involvement, mentoring, and value of diversity, if not addressed, will result in: Erosion of community integration, confidence, and support Employee dissatisfaction, increased incidence of corrective discipline, and greater attrition Negative media perception of Orange County government and Fire Department Erosion of quality leadership and substandard leaders creating a higher incidence of high risk, high consequence behavior and/or events

Strategic Results Financial Stability Community Engagement Workforce Diversity Organizational Culture Leadership

Performance Measures Result Measures Key Result Measures Alignment Output Measures Demand Measures Efficiency Measures

Tracking and Reporting Data collected by employees within each Program Monthly presentations made to Senior Staff (Presentations on the first four Thursdays each month) Program Managers report selected measures YTD Totals and EOY estimates tracked

Workflow Data recorded through various methods at the Program level Data Collector for each Program submits monthly measures to Planning Planning prepares uniform presentations for each Division Planning reviews weekly presentations with each Division Program Managers present monthly data to Senior Staff

Update Process Meetings with each Program Review of Program Services Elimination of impractical performance measures Addition of new performance measures Department reorganization

Department Organization

Monthly Presentation Sample

Field Operations Field Operation Services 70% Urban/Metro area fire incidents in which response times are 6:20 minutes or less for first unit arrival

Planning & Technical Services Office of the Fire Marshal 6,312 Initial New Construction Fire Inspections Completed

Planning & Technical Services Strategic Planning 90% Requested products delivered by the identified date

Planning & Technical Services Strategic Planning 300 Statistical Reports delivered annually

Changes for FY 2016 Field Battalion Chiefs to report on relevant measures Implementation of Efficiency Measures Alignment of performance measures to ISO requirements Simplification of the Department mission statement and addition of a slogan

Outcomes Department-wide emphasis on planning for growth Quantification of service delivery Greater ownership of Department goals “In preparing for battle I have always found that plans are useless, but planning is indispensable.” - Dwight D. Eisenhower

MAKING IT REAL Rick Black Compliance & Planning Administrator Orange County Fire Rescue