Reduce Waiting & No-Shows  Increase Admissions & Continuation WEKU: AIM (plan) Increase engagement of family members of the women enrolled in Weku Increase participation of extended family in weekly Family Night Increase participation of Significant Others (SOs) in Couples Group

Reduce Waiting & No-Shows  Increase Admissions & Continuation CHANGES (do) Hold a Mother-Daughter Tea [7/08] Add individual meetings with new families [7/08] Add monthly new family orientation [7/08] Add couples group for the women and their SOs [7/08]

Reduce Waiting & No-Shows  Increase Admissions & Continuation RESULTS (study) Increase in Family Night participation sustained 7 months after changes Multiple changes could not be sustained Too many family activities per week – burden on families

Reduce Waiting & No-Shows  Increase Admissions & Continuation RESULTS (study) Increase in Couples Group participation gradual, but sustained 7 months after changes Greatest influence on participation – male staff person

Reduce Waiting & No-Shows  Increase Admissions & Continuation NEXT STEPS (act) Identify one or two changes that can be sustained Ensure that change(s) don’t add to staff burden Address other challenges that occurred with increased Family Night participation (e.g., where to put everyone!) Address challenge of incorporating men into a women’s residential center

Reduce Waiting & No-Shows  Increase Admissions & Continuation IMPACT (business case, lessons learned) Increased people in the building –Not the goal for staff – viewed as chaos –Need more staff help (e.g., daycare staff) –Need more rules Adding too many different things on different nights too burdensome –Staff stretched –Families stretched –Learned to combine activities on one night “It ain’t gone be easy!”