Mark Klein Michael Dyson

3  Michigan-based information technology (IT) company formed in 1998  Headquartered in Troy, Michigan  Privately Held  Focused on serving healthcare and higher-education  Operating in more than 200 U.S. hospitals in 33 states plus the District of Columbia  1,200+ employees  Servicing over 300,000 end users Fast Facts

4 Three Owners 4 (via The DMC acquisition )

5 Ranked #1 Partial IT Outsourcing in 2012; Ranked #1 Extensive IT Outsourcing four consecutive years. Exclusive Endorsement of American Hospital Association for Data Center Hosting 2012 Most Wired Hospital 20 CareTech Customers Named. Ranked for four years running in Healthcare Informatics’ Top 100 Healthcare IT companies ranked by Revenue Named for four years running a Detroit Future 50 organization Notable Recognition

Healthcare Clients 206 Hospitals 33 States + District of Columbia 2 Owned Data Centers 33 Managed Data Centers Healthcare Clients

7 7 Data Center Services Colocation Shared Infrastructure (i.e. Network and Shared Internet) Monitoring Services Basic Infrastructure Monitoring Advanced Application Performance Monitoring Managed Services Level 2 & 3 Support Break/ Fix Wintel Unix. Midrange Storage Network Application Delivery (Citrix) Application Integration System Integration Security Management Service Desk Physician Hot-Line Command Center Go Live Support Recovery Services Enterprise Back-up and Restore Storage Replication to Recovery Center Recovery Hardware Recovery Center Web Services Content Management System Board Portal Document Management Document Management Portal Back Scanning Service Offerings

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17 Different Search Techniques Asset Tag AD Authentication Building – Department Computer Name Address EPIC Revenue Cycle JHED ID Last Name My Tickets Network ID Ticket Number Different Search Techniques Asset Tag AD Authentication Building – Department Computer Name Address EPIC Revenue Cycle JHED ID Last Name My Tickets Network ID Ticket Number

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21 Custom forms designed around the clients process.  System Access Requests  Procurement Requests  Onboarding Requests  Termination Requests  Other Specialty Requests.

22 Advance Form Development

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