Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc.,

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Copyright © 2008 Pearson Prentice Hall Inc.

Copyright © 2008 Pearson Prentice Hall Inc.

Copyright © 2008 Pearson Prentice Hall Inc.

Copyright © 2008 Pearson Prentice Hall Inc.

For these two jobs rate each of Hackman and Oldham ´s core job characteristics on a scale from 1 to 10. What is your total score? What about the job could.

For these two jobs rate each of Hackman and Oldham ´s core job characteristics on a scale from 1 to 10. What is your total score? What about the job could.

Copyright © 2008 Pearson Prentice Hall Inc.

Copyright © 2008 Pearson Prentice Hall Inc.

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Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J Operations Management Introduction to Operations Management Chapter 1

Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J Outline  PROFILE: HARD ROCK CAFE  WHAT IS OPERATIONS MANAGEMENT?  ORGANIZING TO PRODUCE GOODS AND SERVICES  WHY STUDY OM?  WHAT OPERATIONS MANAGERS DO  How This Book Is Organized  WHERE ARE THE OM JOBS?

Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J Outline - Continued  THE HERITAGE OF OPERATIONS MANAGEMENT  OPERATIONS IN THE SERVICE SECTOR  Differences between Goods and Services  Growth of Services  Service Pay  EXCITING NEW TRENDS IN OPERATIONS MANAGEMENT

Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J Outline - Continued  THE PRODUCTIVITY CHALLENGE  Productivity Measurement  Productivity Variables  Productivity and the Service Sector  THE CHALLENGE OF SOCIAL RESPONSIBILITY

Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J Learning Objectives When you complete this chapter, you should be able to : Identify or Define :  Production and productivity  Operations Management (OM)  What operations managers do  Services

Transparency Masters to accompany Heizer/Render – Principles of Operations Management, 5e, and Operations Management, 7e © 2004 by Prentice Hall, Inc., Upper Saddle River, N.J Learning Objectives - Continued When you complete this chapter, you should be able to : Describe or Explain :  A brief history of operations management  Career opportunities in operations management  The future of the discipline  Measuring productivity