Industry Products & Services Lauri Reishus General Manager, Industry Products and Services

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Business Line Mission Build upon ARC’s core competencies, creating more value for stakeholders through the delivery of: – Solutions to increase productivity, improve processes & reduce costs –Opportunities to earn ancillary revenues

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) What Are ARC’s Core Competencies? Transaction Processing – large volumes & wide range of participants. Financial Settlement – moving monies between parties with highest standards of accuracy. Reporting – superior analytics & PCI compliant data processing and storage. Accreditation & Fraud Monitoring – solid processes & years of experience protect all stakeholders. Honest Broker – experienced with leading intra-industry working groups to develop standards & efficiencies.

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Trends & Opportunities – Better Processes Initiatives, large and small, to reduce distribution costs, eliminate paper or manual processes and improve efficiencies: –ARC Payment Express for collection of GDS-related fees ARC appointed by airlines to invoice & collect fees Leverages existing financial processes –Introduced ARC Memo Manager mid-2007 Leverages existing settlement system User groups developing standards Memo data collection & reporting to improve processes –Enhancement to ARC Agent’s Choice – Jan GDS-independent service fee processing Still leverages existing settlement system

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) ARC Agent’s Choice – Profile Enhancement First ARC product with client profile; makes processing a service fee more efficient.

ARC Memo Manager Jennifer Briede Product Manager, Industry Products and Services

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) ARC Memo Manager Overview ARC Memo Manager automates and streamlines the current memo distribution and settlement process in the U.S. (launched Aug. 2007) –Secure, central repository for memo data; retains 39 months of history –Site administrators control user roles; users only access memos related to their organization –Users access memo data in real time to work and settle memos (view, correspond, dispute, pay) –Enables agents to make full and partial payments to be settled in IAR –Query and export capabilities for memo data –Better communication via shared access to info (misplaced/lost documents a thing of the past) –Improved cash flow for all; easy settlement through IAR

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) ARC Memo Manager Update Carrier Implementations 89 subscribed carriers and 44 carriers actively loading memos One major carrier (LH) implemented with another to follow 2Q (DL) 25 additional carriers in the file upload certification process Current users have already seen benefits from AMM: Faster settlement - average 19 days to settlement Cost Savings - implemented carriers and agents have remarked on the cost savings of eliminating paper (printing, sorting, mailing etc…) High agency adoption rate 99% of ARC mega agencies (over 700k annual air transactions) are registered for Memo Manager AMM registered agency users represent 76% of ARC’s total annual air transactions Expect these numbers to increase as other major carriers implement

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Product Enhancements to Date 1.2 (12/11/07) – Over 100 items, mostly behind the scenes items to make the system run smoother, navigation, attachments and bug fixes 1.3 (12/14/07) – Security questions not case sensitive, BSP calculation 1.4 (1/18/08) – XML attachments, export function to include all details from memo listing 1.5 (3/5/08)– Maintenance release 1.6 (Scheduled beginning of April) – Redesign of Memo Listings screen 1.7 (Scheduled mid April) – Redesign of Advanced Search screen Note: 1.3, 1.4, 1.6 and 1.7 include enhancements that incorporated customer feedback.

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Upcoming Enhancements Agent and carrier user groups have been created to receive feedback and help prioritize new enhancements to the system. The groups are currently working to prioritize a list of over 50 enhancements to the system. Examples: –Redesign of the Memo Details screen –Reporting enhancements –Ability to take group actions on memos

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Questions about AMM?  What other trends do we see?...and how is ARC responding?

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Evolving Travel Agent Business Models Growth of home-based or non-ticketing agents. –Presents new challenges for all suppliers How to identify booking agents? How to market to booking agents? How to pay commissions to booking agents? How to monitor for, and reduce fraudulent activities? –ARC introduced Verified Travel Consultant (VTC) mid-2007 Rigorous approval process; leverages core ARC expertise…same process as for full accreditation minus on-site inspection and financial surety (bond or letter of credit) 248 applications as of 4/15/08 (new – 103; reclassification – 145) VTCs participate in IAR and Memo Manager Provides expanded customer base for ARC products & services

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) One Size Definitely Does Not Fit All!

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Promoting ARC Agents’ Professional Credentials Available to Accredited Agents (including CTDs) and Verified Travel Consultants (VTCs) Easy download & style guide found on arccorp.com Multiple uses, from business cards to web sites Online usage provides visitors to an agent’s website to confirm agency’s status – real time Status verification also available to visitors on ARC’s corporate website

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Trends & Opportunities – It’s All About The Traveler 2007 NBTA survey found 66% of road warriors add vacation to at least one business trip, bringing spouse & kids along as well. Growth of user contributed content to sites such as Trip Advisors. 47% of travelers surveyed said Destination Activities were the highlight of their last vacation.* 76% of online buyers interested in purchasing attraction tickets and sightseeing tours at the same time as they purchased their travel/trip.** * Source: Harris Interactive, November 7, 2006 ** Source: The PhoCusWright consumer Travel Trends Survey Eighth Edition

ARC PROPRIETARY AND CONFIDENTIAL. This document includes confidential information that is proprietary to Airlines Reporting Corporation (ARC). Disclosure of this document or any information contained herein to third parties is prohibited without the prior written consent of an authorized ARC officer. Obsolete versions of this document should be destroyed in a manner to prevent compromise of the information, e.g., shredding. © 2007 Airlines Reporting Corporation (Unpublished Work) Tools to Grow Ancillary Revenues Delivered ARC successful in meeting agents’ needs to generate ancillary revenues via services fees… Content fragmentation critical challenge; new tools required. ARC proud to provide two new, revenue generating products available to all ARC stakeholders: –ARC MarketPlace –ARC Travel Card