Management, Motivation and Leadership Bringing Business to Life

Management Planning Organizing Leading Controlling

Hierarchy Top Management Middle Management First-line Management Vision, priorities, time, money CEO, President, Vice President Middle Management Coordination teams and special projects Director, division head, branch manager First-line Management Train, motivate, evaluate Supervisor, foreman, section leader

Skills Technical Skills Human Skills Conceptual Skills Specific functional area or department Human Skills Work with different types of people and relationships Conceptual Skills Grasp The big picture

Motavation Maslows Hierarchy Job Enrichment Physiological, Safety, Social, Esteem, Self actualization Job Enrichment Skill variety: workers can use a range of different skills Task identity: complete tasks with clean beginnings and endings Autonomy: have freedom and authority regarding their jobs Feedback receive clear frequent information about performance

Motivation Expectancy theory Equity Theory Relationship among individual effort, individual performance and individual reward Effort > Performance > Reward Equity Theory Proposed that perceptions of fairness directly affect workers motivation

Planning Strategic Tactical Operational Contingency TOP, Long term planning for vision Tactical Middle, Short term of strategic planning Operational First line managers, short term for daily, weekly and monthly operations Contingency Planning for unexpected events

Planning Mission SWOT Goals strategies Implementing strategies Results

Positions Centralizations – small number of people Departmentalization Functional, product, customer, geographical, process Line Organizations Thow who are bosses and bosses of those below them Matrix Organizations Flexiblitlt to matrix organization

Leadership Autocratic Leaders Democratic Leaders Free-rein Leaders Hoard decision making power for themselves and they typically issue orders withouth consulting their followers Democratic Leaders Share power with follower Free-rein Leaders Set objects for their followers but give them freedome,

Controlling Establish clear performance standards Measure actual performance against standards Take corrective action if nexessary