ISM Annual Review and Declaration Lessons Learned CH2M HILL Hanford Group John McDonald

CHG011-03a2 Goals of Process Ensure focus on continuous improvement Provide resource efficient approach to review ISMS program Provide integrated improvement plan  Interface with HPI steering committee and assessments  Interface with VPP safety improvement plans  Interface with safety culture survey recommendations  Interface with ISMS assessments and strategy  Names, dates, and easy tracking of completed actions Improve communication with regulator

CHG011-03a3 ISMS Strategic Plan HPI Steering Committee, HPI assessments, and actions ISMS management assessments and recommendations VPP safety improvement plans ISMS Improvement Plan Performance Objectives, Measures, and Commitments Annual Declaration Safety Culture Survey Recommendations Annual Declaration Flow Chart

CHG011-03a4 Performance Objectives, Measures and Commitments Considerations Client issues ISMS strengths and weaknesses ISMS strategy ISMS integration – one safety program Safe and efficient mission performance  Zero events and injuries HPI, VPP, and safety culture activities

CHG011-03a5 ISMS Strategic Plan Describes the ISMS vision and strategy for the next year Updated at least annually Integrates various initiatives under ISMS  HPI, VPP, SWE Includes POMCs Includes critical actions to be included in the improvement plan

CHG011-03a6 HPI Steering Committee, HPI Assessments, and Actions The Steering Committee is the governing body for HPI policies and implementation Goals of the Steering Committee are:  Develop the long-term vision and goals for incorporating HPI into overall ISMS  Ensure HPI requirements support strategy, mission, goals and objectives  Develop and implement the HPI implementation plan The Steering Committee  Provides broad strategic direction for company-wide HPI priorities and resources,  Schedules, monitors, and evaluates HPI effectiveness,  Provides a forum for HPI process improvements and dissemination of HPI information

CHG011-03a7 VPP Safety Improvement Plans VPP fosters employee involvement SIPs reflect employee perspective Including in ISMS improvement plan ensures ISMS alignment and integration Including in ISMS improvement plan provides easy way to include key VPP improvements in the annual declaration

CHG011-03a8 Safety Culture Survey Recommendations Safety culture provides the atmosphere to safely and efficiently perform work within the ISMS Surveys should be periodically scheduled and captured in POMCs Survey recommendations in the ISMS improvement plan provides easy way to include them in the annual declaration

CHG011-03a9 ISMS Assessment Team of 8-10 people supports the assessment The assessment includes VPP, HPI, and safety culture elements The assessment includes interviews, observations and document review Assessment results are included in annual ISMS Safety Management Program effectiveness review with Executive Management Scheduled as a management assessment in March-April time frame Supports declaration in July

CHG011-03a10 ISMS Improvement Plan Helps coordinate and integrate ISMS initiatives Fosters communication Formally tracks actions related to strategy Provides history log that can be used for reports, presentations, etc. Provides evidence of progress and status with regulators such as quarterly reviews

CHG011-03a11 Performance Improvement Plan Action ItemOwnerDue Date Organizational/Process Strategy Conduct of Operations Related Activities Revise Procedure AD-C-01 to incorporate HPI tools. McKennon30-Jun Revise Procedure-C-13 to incorporate HPI tools. McKennon30-Jun Revise Procedure-C-01 to incorporate HPI tools. Jennings30-May Change the procedure and work control process to require developing and revising procedures and work instructions using HPI tools. Jennings30-May Incorporate HPI tools into pre-job briefing process. Jennings15-Sep Implement the event prevention framework for critical tasks in company processes. Pizzuto30-Sep Charter and institute a work management change board to review procedure/work instruction changes. Jennings30-Jun Empower managers and supervisors to foster and champion event reduction techniques. Pizzuto30-Jun Assessment, Lessons Learned, and Corrective Action Process Related Activities Provide just-in-time lessons learned. Higgins30-Jun Incorporate HPI tools into assessments, corrective actions, lessons-learned. Higgins31-Oct ISMS Expectation Related Activities Implement ISMS behavior positive reinforcement process. Kennedy30-Jun Revise procedures to consolidate the ISMS message, as necessary, incorporating HPI concepts for event prevention. Kennedy30-Sep

CHG011-03a12 Performance Improvement Plan Training Strategy One ISMS Message Use training and emergency management to emphasize one consistent ISMS message and ISMS expectations, integrated with SWE, HPI, HRO, and VPP. McKennon/Robinson15-Sep HPI Training Develop an HPI training strategy and provide HPI training for various functions in a graded format. McKennon31-Jul include use of alternative techniques such as self checking simulator. training/workshop to senior leadership team HPI fundamentals training class for managers and supervisors. workshop for procedure writers, procedure owners, engineers, and planners. train-the-trainer class (April 10 – April 12). training for field workers (30 June) training for the HAMTC Safety Representatives, the Stewards, and Leads.

CHG011-03a13 Performance Improvement Plan Communication Strategy Communication Plan with one ISMS message Develop a communication plan with definitive objectives for integration of HPI, VPP, HRO, and SWE into one ISMS message with the following elements: Turner/Kennedy24-Jul “Enhancing ISMS through Event Prevention” Utilize on-going activities to build on HPI. Overcome slogan perception – Use “Prevent Events” approach Error reduction, process/system improvements, and open communication of errors Communicate the why, what, where, when, who, and how of HPI tools and processes. Develop and communicate HPI mentoring strategy for error prevention techniques in the field. Various ISMS behavior elements Communicate ISMS successes through FOCUS, tailgates, tool box meetings. Regular communication of anti-retaliation messages. Instilling a “safety as the over-riding priority” attitude in managers. Management listening, and timely and effective responses to employee concerns. Encourages management presence in the field. Encourages even handed and reasonable management communication with workforce Strengthens safety ownership - ISMS expectations for everyone New Handbook which integrates HPI, VPP, HRO, ISMS, and SWE into one message.

CHG011-03a14 Lessons Learned Integrated ISMS annual declaration process has simplified improvement efforts The improvement plan provides convenient way to track actions, especially for the annual declaration Scheduled assessment provides timely input for declaration and SMP status ISMS strategy provides tool to drive ISMS vision and strategy discussion