© 2002 Thought Process Associates Ltd. All rights reserved. ProcessKit is a web-based interactive process documentation platform, which helps the people who own, perform or coordinate processes, to better understand and communicate details of their work. It runs via a browser on PCs and PDAs.

Agenda An introduction to ProcessKit Demonstration: ProcessKit Benefits of ProcessKit PocketPK 5 Discussion and Next Steps

1 Introduction to: ProcessKit A product from Thought Process Associates

ProcessKit is a web-based, interactive process documentation platform This simple-to-use product helps the people who own, perform or coordinate processes, to better understand and communicate details of their work PocketPK is ProcessKit’s mobile connection What is ProcessKit

Need for an interactive process documentation platform which: Is a truly web-based documentation platform Can be used by business people, not experts Can be easily updated by people who own the work Has a focus primarily on business processes and work Is a delivery system for operations Is a platform for shared access to work procedures Makes available current best practice and agreed work Involves people easily and quickly wherever they are Why we created ProcessKit

Supporting Collaborative Commerce Rapidly aligning work definition with business change Maintaining and sharing standards and best practice Involving all process owners in definition of work Relating existing data to business processes Training and education in work procedures Where ProcessKit can help you

Example Uses of ProcessKit Where usedExample user Bid managementCable & Wireless; Galileo; SchlumbergerSema Financial accounting / procurementCable & Wireless Education & TrainingCable & Wireless (Bid Management) Service deliveryGalileo Quality control of software developmentDesign Central Personnel & resource administrationTsys Methodology deliveryFujitsu Consulting (IT Service Mngmt); Trim (Resource Management) eONE3 (Sales Solutions) Telecoms network design/implementationShell Product trialing and certificationPharmaceuticals (The Netherlands) RecruitmentConsultancy

2 Demonstrations: ProcessKit

The ICOM Model Where fromWhat Control 4 3 What is the purpose of this process 2 Information To process What is the OutputTo Whom 1 The Process Activity (WHAT) 5 From WhomWhat is arriving Raw Material Who/Pos’nHow 6 DescriptionType 7 8 Owner 9 1) Process Name (verb object format) Date 1.1..…VERB OBJECT Measures - Time - Cost - Quantity - Quality KPIs or Drivers - Skills/Experience of people - Things e.g. IT Systems Inputs Controls Outputs Mechanisms Process Definition Methodology Source Process

Procedure Definition Methodology CORE PROCESSES ACTIVITY SUB PROCESSES ACTIVITY PROCEDURES Work Instructions What needs doing How Local Work Instructions PRINCIPAL PROCESSES 1.1 SUB PROCESSES SUB PROCESSES ACTIVITY PROCEDURES Work Instructions Local Work Instructions PROCEDURES Work Instructions Local Work Instructions Simple Flow Chart Data Flow Tools StandardExceptions How to do an ‘Activity Prioritise those you need Modular framework Add/change as required

Demonstration

3 Benefits of: ProcessKit A product from Thought Process Associates

Faster building of consistent processes More accurate representation of work More effective agreed shared work with partners Better involvement of decentralised process owners Better capturing of knowledge Improved assessment of new business opportunities Reduced cost of documentation management and training Improved support for maintaining best practice and quality Benefits

The Challenge Improve effectiveness of process owners in different regions Reduce the cost of process documentation What ProcessKit contributed ProcessKit tailored to their methodology for Bid Process Use by 800 people No constraints from central process modelling Result More flexible and consistent Bid Process $1m saved on documentation management Basic ISO9000 requirements were satisfied Case Study – Cable & Wireless

ProcessKit fit with process modelling tools Design Processes Negotiate and Agree Work Train and Inform Perform Process/Work Identify Improvements strategy new partnernew staff, reorganisation market need, performance Users System Designers Process Performers Tools Process Documenters ProcessKit Process Modelling ARIS Toolset

Product Development streams Web-based platform Current functionality Roles; Regulations; Measures Connection to applications URL links with applications Export/Import Personalised view Tailored for methods PDA Personal portal

4 PocketPK

ProcessKit for the mobile worker It is ProcessKit running on a PDA Accesses the ProcessKit on the server via Internet Connection to Internet via 3G and GPRS network Bluetooth to server in office Read-only version Runs on Pocket PC 2002 operating system What is PocketPK?

PocketPK Demonstration

HOW? Differentiates ProcessKit from products less suited to a PDA platform Targets the mobile worker at a time when the technology platforms and market are just ready Plays to ProcessKit’s strengths as a tool for: Delivering work definitions anywhere, anytime Supporting dialogues about work PocketPK enhances ProcessKit

By Providing: Support to people on the move, inside or outside the office Anytime, anywhere access to detailed process information An unobtrusive platform A stylish and attractive design A delivery system for coordinating work details as a package for partners PocketPK enhances ProcessKit

Supply chain and alliance managers have process information at their fingertips when negotiating Sales personnel have up-to-date, order processes when visiting clients Account managers have an instant way of demonstrating how their processes will support clients Field personnel have constant access to all support processes Change managers can demonstrate new processes anywhere Where can PocketPK be used? -1

New team members have immediate access to the right information to get them contributing fast Health and Safety workers have critical procedures always available, especially during crises Quality managers have relevant information to manage standards and guide process improvement Project managers have constant access to project procedures Where can PocketPK be used? -2

Discussion and Next Steps 5