Prepared by: Dr. Fathy Abdulmoniem & Dr. Mohammad Asiri Translated by Mr. Mohammed AlQadi Tech. support Mr. Faisal Ba Salah Quality Management System Transferring hopes to real

Who are we ? Jeddah College of Technology is Part of the Technical and Vocational Training Corporation.

Who are we ? Jeddah College of Technology 421 Instructor 21 Workshops 11 Drawing rooms 19 Comp. lab. 59 Class rooms 4202 Trainees 11 Dept H / W + Library + 14 Assistant committees & Administrations

have we implemented the Quality management Quality managementSystem? WhyWhen How

Trainee Interactive Relationships Relationships Trainees Computer Center Gen. Studies English Lang. Workshops Academic Advisers Instructors Exams Results Coop. training Library Community service Student complaints Guidance and Counseling Activities Student Funds Student Affairs

The problem is How to supply 3329 T H / W & All other services available 4202 Trainees All the time with consistent high quality standard

the college began implementing In 1999 the college began implementing The quality management system In 2001 The college awarded ISO 9002 – 94 From the Canadian Quality Management Institute. When ?

Skills+Science+Concepts Trainee Assistant Engineer =Provided Services Customer + COLLEGE OF TECHNOLOGY Training&Guidance and Counseling

Customer Satisfaction Trainee Needs Requirements Expectations Are Monitored ● Opinion Forums ● Academic Advisor ●Complaints ●Staff members Trainee Satisfaction is in the Focus Corrective, preventive and improvement actions are taken actions are taken

All Documents DocumentsAll Reviewed Updated Approved Provided through through the intranet the intranet Hard copies at at points of use points of use Control of Documents FormsForms proceduresprocedures

All Training Dept. Trainees Affairs Quality Department Improvement Center Identification Storage ProtectionRetrieval Control of Records Retention time Disposition time Guidance This System Applies to all Administrations and Committees

Corrective & Preventive Actions Any Trainee and/ or Staff member can initiate Corrective Preventive Actions Actions Determining The cases Evaluating the need for actions need for actions Determining & Implementing Actions needed Studied Recorded

Quality System Internal Audits Management Review Review Internal Audit Report Nonconforming points + Required corrective and preventive Required corrective and preventiveActions implemented maintained Internal Audits con IMPROVEMENT Include All processes the quality system effectiveness

Percentage of conformity at the different training dept. Results of last internal audit

Results of Audits Results of Audits % of conformity Preventive & Corrective ActionsPreventive & Corrective Actions Follow-up actions.Follow-up actions. Recommendations For Improvement. For Improvement. INPUT ManagementReview= College Board Improvements in quality management system Implementation of Improvement Recommendations Providing resources needed Management Review

Quality administration