Presentation to Quality and Performance Scrutiny Committee – 24 th June 2002 By Mike Willetts Head of

Agenda… Context History Business Model Partners Reporting Arrangements Structure Services and Achievements Issues and Future Plans

Context.. Modernising Agenda Electronic Government Local) E-Government Pathfinder Status Mentoring and Dissemination Role Change Management Capacity Exploiting Funding Sources Developing Commercial Offerings

History… Born: 26 th November 2001 Formerly IT Services (IT Development & Customer Services) IT Net for mainstream IT services Includes Academic Partners (Salford, Manchester)

Business Model… PLC? INTERNAL Salford’s Modernising and e-Government Agenda: EXTERNAL Commercial Services and Product Offerings and Research Commissions Secondments from City Council and Academic Partners as Business is Secured

Partners… = Salford’s e-Government Work External Commercial Activities (Centring on BPR) Research Work Builds on Partnership Working : Capella Project,Student Work Chair in Information Society at Salford University

Reporting Arrangements… Director of Corporate Services ITNetSalford Direct `MODERNISING TEAM’ Academic Partners

Structure… Head of Service Academic Partners: Commercial and Research activities BPR Services Posts: 5 E-Govt. Services Posts: 8 Project Mgt. Services Posts: 3 Training & Support Services Posts: 17 (inc temps) Total Posts: 34 Total Revenue Budget: £ 976k pa

Services and Achievements… Services: Process investigation, mapping, analysis, performance assessment, best practice reviews, improvement opportunities and implementation planning BPR Training, mentoring and dissemination Maintenance of BPR methodology (SPRINT) and dedicated web site Achievements: Method (SPRINT ) developed,training course devised and web site launched BPR Projects undertaken/ underway : Council Tax, BDM, Job Applications, Schools Admissions, Elections, Economic Development, Elderly Services, Housing Services, Land Charges, Best Value projects Majority of Service transactions documented for BV PI 157 Substantial LA mentoring undertaken BPR Services

Services: Investigation, testing and evaluation, research, specification, design, development and integration of emerging technologies and e-Government centred software applications and facilities Services and Achievements… Achievements: Customer Relationship Management System (Citizen) Agenda, Reports and Minutes (SOLAR) Shareware (Shareideas.Gov.UK) Web Site design and development E-Tendering (PERMIS) Electronic Forms Office Automation Rollout E-Govt Services

Services: Development of PM standards, methods, tools and documentation Support project managers in project planning and estimating QA role including Project tracking and reporting and risk management Project administration PM training, mentoring and dissemination Project Manage agreed projects Services and Achievements… Achievements: PRINCE 2 adopted and tailored and applied to e-Govt and IT developments Project Support Office established, supporting facilities, web site In house training courses devised and CBT facilities installed Foundation and practitioner exams passed Handbook on good practice produced Project Management Services

Services: Customer Training Needs Appraisal and Skills repository Course development and Tutor led training provision European Computer Driving License (ECDL) Testing and Mentoring Post training support and implementation consultancy User groups, on-line support and Members dedicated support Services and Achievements… Achievements: Over forty courses in portfolio Training needs and repository application developed BCS approved ECDL Test Centre – all courses ECDL compliant Accreditation from Institute of IT Training Overall Customer satisfaction rating of 92 % (2350 delegates in 2001/2) IT Training Services

Services: BPR Consultancy Services to Public sector Research Commissions Sale of e-Govt Products Services and Achievements… Achievements: Business Plan devised and Agreed Legal advice on Local Authority trading resolved Commercial & Research

Issues and Future Plans… E-Government Programme – 2002/5 Contribution to National e-Govt. Projects Supporting BV Programme Developing Council Change Management Capacity Project Management Academy and BPR work On-line Learning, Learning Resource Centre, ECDL advanced Launch of Commercial Offerings to public sector

Thank You… Any Questions? End…