Unit name: Make a presentation Unit code: BSBCMM401A Student’s name: Xinyang Yu Student ID: C62253

+ Communication: + Importance of communication + 4 ways to improve communication skills + Negotiation: + 5 Ways To Negotiate More Effectively + Selling skills: + 5 Selling Skills

+ Communication is extremely important within a business and is what every good business should be built upon.

+ Communication makes a business grow and develop, it gives a company the chance to inform, educate or instruct.

+ 1. Talk less, hear more. + We want to be heard and listened to but we don't always concentrate on listening to others. We focus more on our agenda than on the other person’s concerns or issues Don’t shot the messenger. + we often pass judgment on the speaker and disregard the message. Concentrate on the message not the messenger.

+ 3. Avoid mind reading. + Before assuming the other knows what you want, first inform and then ask for feedback Stop pushing. + look for areas of mutual agreement. Then work from there to create a greater outcome.

+ Negotiation is usually considered as a compromise to settle an argument or issue to benefit ourselves as much as possible.

+ 1 Learn to flinch. + A flinch is a visible reaction to an offer or price. + 2 Recognize that people often ask for more than they expect to get. + This means you need to resist the temptation to automatically reduce your price or offer a discount.

+ 3 The person with the most information usually does better. + This is a particularly important negotiation tactic for sales people. + 4 Practice at every opportunity. + Develop this confidence by negotiating more frequently.

+ 5 Maintain your walk away power. + It is better to walk away from a sale rather than make too large a concession or give a deep discount your product or service.

+ Effective Selling Skills That Win Sales

+ Managing the Buyer/Seller Relationship + sellers must manage the sales process so it is in sync with the buyer's process. + Sales Call Planning + Results improve dramatically when salespeople stop winging it and learn to use a consistent, proven sales call planning process.

+ Sales Questioning Skills + Knowing how to ask the Best Sales Questions at every stage of the sales cycle. + Sales Presentation Skills + Action Selling shows sales people how to present powerful Company and Product solutions that customers love.

+ Gaining Commitment + No sales call is successful unless the customer commits to take some action that will move the sales process forward.

+ THANKS FOR YOUR ATTENTION