1 DETR- Rehabilitation Division SFY 2006 Satisfaction Survey BY: Pamela Gallion University of Nevada, Las Vegas

2 SFY 06 Consumer Assessment Results  Methodology Conducted via telephone 1,795 eligible cases supplied by DETR/Rehab Division Three attempts were made to each number 280 interviews completed

3 Consumer Assessment Results  Overall satisfaction with State of Nevada Vocational Rehabilitation (VR) Service Program

4 Consumer Assessment Results  Choices you had for a job goal

5 Consumer Assessment Results  Rate choices you had in service providers

6 Consumer Assessment Results  Program and Counselor Rating Statement# Agree % Agree I like the way my counselor treated me23985% I like the way other Vocational Rehabilitation staff treated me.23785% Counselor was understanding of my needs23484% I had adequate access to my counselor21978% It was easy for me to contact my counselor21677% I would recommend Nevada’s Vocational Rehabilitation services to others in need.23283% Counselor worked with me as an equal partner during the process22681%

7 Service Ratings RankService% That Received % Rated Positive % Rated Negative 1Assistive technology36%84%9% 2Classes /school33%81%8% 3Vocational/career counseling 47%74%12% 3Training for a job33%74%11% 5Job referral28%62%17% 6Job coaching29%50%6%

8 Job Ratings  39% (109 of 280 interviewed) obtained a job while in VR Statement# Agree% Agree I got the kind of job that I wanted.8679% I chose the kind of job I wanted8275% I like the job that I have now7468% I got the services necessary to keep the job I have now7468%

9 Demographics  Age Mean – 46 years of age Median – 47 Mode – 57  Gender Female – 50% Male – 50%

10 SFY 06 Transition Students Survey Results  Methodology Conducted via telephone 120 eligible names provided by the Rehabilitation Division Five attempts made to call each number 68 completed interviews

11 Educational Opportunities  63% of students (43 of 68) indicated that they received one or more “educational opportunities.”

12 Employment Status  40% (27 of 68) currently employed  79% are satisfied with current job.  Helped find current job:  Vocational Rehabilitation/school counselor – 19%  Found job myself – 37%  Family/friend – 33%  Other – 11%

13 Current Job  Income:  Low income = $5.65 per hr.  High income = $11.30 per hr.  Mean income = $8.17 per hr.  Median income = $8.12 per hr.  Bi-modal = $7.00 per hr. and $10.00 per hr.

14 Benefits Received

15 Reasons for Unemployment (60%) Reason% Non-workers# Non-workers Can’t find any job7%3 Can’t find a job that suits me12%5 Am attending school15%6 Don’t want to work15%6 Physical/mental limitations12%5 Marriage/pregnancy7%3 Other32%13 Totals100%41

16 Misc. Information  Graduation 25% standard diploma 57% adjusted diploma 12% left high school 4% no response  88% would recommend transition services to another needing them

17 Where Learned About Transition Services

18 Demographics  Geographic location 67% - Southern Nevada 13% - Reno /Carson City / Sparks 20% Rural Nevada  Gender 65% - Male 35% - Female

19 SFY 06 Employer Survey Results Conducted via telephone – random list of Nevada businesses Five attempts were made to each number 293 interviews completed, five partial interviews Area  58% from Southern Nevada/Las Vegas  28% from Reno/Sparks  14% from other communities

20 Concerns about hiring persons with disabilities Largest # of employers did not have any concerns...

21 About the Employers  Employers had: Mean – 38 total employees Median – 12 total employees  3,498 job openings in the past year Mean – 12 available jobs Median – 4 available jobs  Employed persons with disabilities past two years 22% gave a yes response 66% were not aware 12% did not know

22 Federal Contractor with Affirmative Action Requirement

23 Reason For Not Hiring Those With Disabilities  None applied – 66%  Physical requirements of the job 18%  Special job skill requirements – 9%  Other – 7% Other included seasonal employers, family businesses, and those that only hire “walk ins.”

24 Awareness of Vocational Rehab Counselors  Respondents who did not hire persons with disabilities with the past two years were asked if they were aware that they could ask a counselor to visit their work place to determine work site needs.  59% were not aware  28% were aware  13% did not know

25 Experience with BVR/BSBVI  Did you call BVR or BSBVI for a qualified candidate? Asked of those the 63 employers that had hired persons with disabilities in the past 2 years Only two employers from this random sample called BVR or BSBVI

26 Experience with BVR/BSBVI  Why didn’t you call?