MANAGEMENT & HUMAN RESOURCE PLAN Temi & Margi

MANAGEMENT PLAN

Mission Statement  To make sure that this is our customers favourite place to eat  Preparation of food  Quick, quality service  Conduct all business affairs ethically  Continue to grow profitably

Company Values  Respect, Integrity and Honesty  Service to our consumers  Striving for excellence  Accountability to customers, shareholders, partners, and employees for commitments, results, and quality

Company Goals  Strive for Excellence in Customer Satisfaction  Have sales increase 30% by the end of the year  To be known in quality and service for fast food industry in the city.

Organizational Structure The type of hierarchy that we think is appropriate for Patties would be a linear system of management, from the highest position, head manager, to the staff working. We feel that this way, we can meet the needs and goals of the company, and the workers.

Organizational Structure CEO Accounting & Finance Management Staff Human Resources Head Manager

Management Style The management style we expect from Patties, is a Directive Democratic style of management. Where the head manager makes the decisions according to the needs of the staff and closely supervises the subordinates.

HUMAN RESOURCES PLAN

Recruiting  Must develop an accurate and specific job profile  Develop Success Profile  Prepare advertisement for given job position  Post the job on required website or local news paper or any relevant industry publication

Sample Job Descriptions Job Position: Food Server  Perform a walk through at shift change with new servers and inform them of any events.  Maintain section for cleanliness and the serving to customers efficiently and accurately.  Maintain a clean and safe work environment, and identify unsafe practices or conditions.  maintain the upmost respect to all customers and employees  Treat customer with best smile.

Job Advertisement: Food Service Manager

Job Advertisement: Food cashier

Selection Methods:  Organizational skills - an organized person is a focused  How do they approach their colleagues and supervisors?  Contribution to the company.  Leadership and problem solving skills Tools: Resumes, cover letters, and job applications

Interview questions we would ask…  What is your greatest weakness?  What is your greatest strength?  How would you describe yourself?  How do you handle stress and pressure?  How would you describe the pace at which you work?  How many hours do you normally work?  How do you manage your time?  Why would you like to work here?  Do you have any questions for us?

Training & Development

Dealing with Turnover These steps will help prepare our company in minimizing turnover and dealing with it. This will hopefully help the company have a more stable and sound organization made up of satisfied employees.  Pre-termination contracts - Imposing a contract on new employees that indicates that they should stay at least one year or pay a pre-termination bond.  Exit interviews - Having an interview with exiting employees.

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