Back-to-the-floor Simon Jarvis Head of Patient Experience Jamie EmeryPatient & Public Involvement Manager

Back-to-the-floor 8 nursing care indicators 13 patient feedback questions Real time data collection and reporting 15 patients every month – every ward Unannounced audits by senior nurses Triangulated with existing data (PALS, Complaints)

Back-to-the-floor Background Wealth of evidence – Kings Fund, NPSA, NICE, RCN Ad hoc audits Drowning in data Slow disparate reporting Lack of assurance and feedback No ownership

Back-to-the-floor Objectives Patient safety and high quality care Standard setting Staff engagement and accountability Patient feedback Trust Board assurance Share best practice

Back-to-the-floor Process Partnership working with IT, PPI and Nursing Consultation with key stakeholders Communications Pilot Back to the floor model Results and assurance Back-to-the-floor Patient Experience

Development and implementation considerations Single point of entry In-built validation Real-time Mobile devices Wireless access in all clinical areas

Metrics

Collecting Patient Experience

Reporting

Ownership and integration

Back-to-the-floor Outcomes Significant improvement to nurses’ ability to collect and use data to enhance the quality and safety of care Real time quantitative data in patients are audited every month Nurses can benchmark their performance Changes in practice reported monthly to Executives and bi-monthly to Trust Board

Back-to-the-floor Dissemination Locally within Trust – Intranet Nationally – presentations, awards Internet site Internationally

Back-to-the-floor Secrets of success Keep it simple Support from senior managers Extensive pilots Articulate expectations Celebrate success

Nursing Metrics Thank you