power users

novice users

web devs

IT pros

domestic

international

lab

field

community feedback

instrumentation

Lab First impressions Discoverability Benchmarking Field External validity Longitudinal Qualitative Instrumentation Large samples Accurate usage Community feedback Expert opinions Pulse on the customers All the others

Lab 85 participants 170 hours Field 20 families for 6 mos comments Instrumentation 245 data points 166,972,377 sessions 1,683,420 users Community feedback 185 threads on IE Forum threads on IE Beta NG bugs filed on Connect All the others Countless pieces of expert and unstructured feedback

Command Usage

CommandNext Command Copy Select Tab Copy Close IE Copy Paste Copy Back Copy New Tab Copy Close Tab Copy Navigate via Address Bar Copy Go Copy Search on Search Box Copy ULV Dropdown

68%: Tab selection/switching 25%: Tab closing 6%: Tab creation 0.1% : 1%: Quick tabs 0.1%: Tab list

49% clicks 23% clicks 19% clicks Reopen last browsing session 9% clicks

Navigation Address bar Web slices Favorites Accelerators Search Tabbed browsing New tab page Tab grouping Compatibility view Malware

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