Doctors: Internal Medicine -What does a family doctor sell? _____________________________________________________________________ -Who do they sell to (target groups)? _____________________________________________________________________ -What factors would they care about when deciding which doctor to choose? _____________________________________________________________________ Call Opening Questions: Do you have specialists at your practice who work in the following areas: gastroenterology, nephrology, endocrinology, other? When conducting colonoscopies, are you able to ease the concerns many people have about going through this type of procedure? If so, could we discuss some ways to let more of your potential patients how you can make this procedure easy to handle? Are you able to help identify ulcers and treat patients who have various types of ulcers? Can you help identify and treat patients who may have colitis? Can you help identify and treat patients who may have acid reflux? Do you also treat children who have internal problems? If it is determined that a patient needs a test or procedure, are you good about taking the time to answer all of their questions and expectations? How do you handle giving a patient their test results…phone call, follow up visit in-person, , regular mail, etc.? Do your potential clients care about some of these points-if so, could we discuss in more detail? Notes: _________________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ Confidential Property of Mike Centorani/Matchcraft, Inc. 2009

Doctors: Internal Medicine Needs Analysis Questions: What are your most profitable/desirable types of patients/procedures? (possible headline) _________________________________________________________________________________ What % of your patients/procedures do these represent? What % would you like it to be? _____________________________________ _______________________________________ What other types of patients do you handle? Would you like more of any of these type of patients? (headings) _________________________________________________________________________________________________ How many doctors/technicians do you have? How many patients do they see a day (avg)? _____________________________________ _______________________________________ How many more patients/procedures (on average) could they see a day? (capacity) __________________________________________________________________________________ I know there is probably a pretty wide range, but what is the average worth for one patient visit? (ROI) __________________________________________________________________________________ WHY is your practice the best choice for someone for a specific test or procedure? (subheadline) __________________________________________________________________________________ Have your doctors/technicians gone through any type of board certifications? Are they professional and courteous? __________________________________________________________________________________ How far would you someone be willing to travel to visit your practice? (other directories/reach) __________________________________________________________________________________ What other ways do you try to promote your practice now? (continuity of ad messages) __________________________________________________________________________________ What is the main theme of your other advertising? Do you have any copies of ads I could look at? ____________________________________________ _____________________________________ Note: Continue to ask additional follow-up questions as well as confidence and convenience factor questions