Mission The Center’s mission is to support and facilitate the identification, expansion, and transfer of expert knowledge and best practices in child welfare case practice, direct services, management, finances, policy, and organizational development to child welfare and child protection stakeholders throughout Florida.

Objectives Ensure consistent information flow to Florida’s child welfare professionals Enhance efficiencies by creating access and linkages to existing resources within Florida’s child welfare environment Link customers to resources, innovations, and evidence-based models throughout the country Enable virtual meetings to replace conference calls and statewide meetings Facilitate access to high-level national expert consultants for technical assistance to child welfare professionals

Highlighted Web Features Searchable web portal Advanced search tools Knowledge Base Library Florida Statutes, Administrative Rules, policies, and memorandums Program and Practice Materials, including Evidence Based Practices Frequently Asked Questions for all areas Training Resources and Materials Florida Contacts and Tools Florida/National Resources Internal and External Links Policy Interpretation and Development capacity Collaboration and Interactive Tools Expert Consultation Services “Hot Links” Center Portal Overview

User Levels Level 1 – Access to browse, view, and download documents from Knowledge Base. –View video conferences –Help Desk access to submit questions, view help and FAQs documents Level 2 –All of level 1 access –Policy Interpretation- ability to submit question and correspond via website to Center staff –Collaboration Portal- browse, view, upload/download documents –Video Conferencing- participate in scheduled conferences –Set up “My site” Level 3 –All of level 1 and 2 access –Video Conferencing-initiate, schedule, and host meetings –Consultation- access to pre-approved list of expert consultants –Discussion Boards Level 4 – 5 Steering Committee Members and Center Staff

Collaboration Collaboration Component will be available to Level 2-5 users The collaboration component will serve as an interactive on-line information- sharing portal where peers and experts can interact with each other and share documents. Some of the features of this component will be: –Video teleconferencing –Video streaming of state and national conference presentations –Educational and Training presentations –Topical discussion groups –On-line request for policy development/interpretation by Family Safety Program Office –On-line initiation of purchased expert technical assistance/consultation requests

Access to Website How to get registered? Each CBC, Sheriff (Protective Investigation Unit), and DCF office has a person assigned as the single point of access (SPOA) for registration. If you are interested in becoming a user you must contact the SPOA and make a request. On a regular basis the SPOA will compile a new user list and forward to the Center for input. Within 1 business day of receipt the Center will add new users to the access data base. New users will receive an Welcoming them for being identified as a user. Welcome will have case sensitive information for logging in, log-in instructions will be slightly different depending on the user level. Visit Us At:

Send your ideas and suggestions: Don Policella, Director Pam Menendez, Knowledge Management Administrator Gwen McClain, Center Operations Coordinator