Roles & Responsibilities of Line Managers

Roles we play … L eader Coacher, Mentor Trainer Counsellor

Staff Supervision... Earlier approaches Forceful Managing people Leading staff Leadership Transformational Transactional

Leadership... Ability to influence a group towards achievement of goals

Transformational Leader

Transactional Leader

Manager Vs Leader Administration A Copy Maintain Focus on systems Relies on control Ask how and when Accept the status quo Short range view Innovation Original Develop Focus on people inspires on trust Ask what and why Challenges the status quo Long range vision

Leader… Imagination Intuition Insight

To be an exceptional leader… Humility Competence Approachability Discipline Conviction

To be an exceptional leader… Decisiveness Knowledge Direction Clarity Charisma

Coaching,Mentoring Coaching is… "a process that enables learning and development to occur and thus performance to improve through a variety of styles, skills and techniques, appropriate to the context in which the coaching takes place" Processes that enable individuals to achieve their full potential

Mentoring is... "off-line help by one person to another in making significant transitions in knowledge, work or thinking" Performance Coaching & Mentoring Skills Coaching & Mentoring Personal Coaching & Mentoring

Trainer Identifying T&D needs Arrangement of suitable training Development plans & strategies Review plans Reinforcement Follow up action Impact Evaluation

Benefits Increased job satisfaction Increased employee motivation Increased efficiencies in processes Increased innovation Enhanced company image Increased capacity to adopt new technologies and methods

Counselor Counseling… any relationship in which one person is helping another person to better understand and solve some problem

People are helped to… express themselves identify, sort-out, clarify their problem identify non-helpful patterns learn, more helpful coping skills identify and achieve goals

Need for counseling Anger Anxiety Codependence Denial Defenses Shame

Benefits Improved communication Optimum stress levels Developed self esteem/image Optimum conflict levels Improved teamwork

Responsibilities… Developing positive attitudes and behaviour Identifying Training and Development needs Maintaining discipline

Identifying future potential of employees and career guidance Managing performance and providing performance feedback Identify employee needs and take necessary measures Working environment Welfare facilities Recreational

Thank You Nishantha Ratnayake HS/MPPL HR Division - 605