1.Describe various e-government initiatives. 2.Understand e-government implementation issues including e-government 2.0 and m-government. 3.Describe e-learning, virtual universities, and e- training. 4.Describe e-books. 5.Describe knowledge management and dissemination as an e-business. 6.Describe C2C activities. 7.Describe collaborative commerce. 6-1 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

e-government E-commerce model in which a government entity buys or provides goods, services, or information to businesses or individual citizens. OR E-government is the use of IT and e-commerce to provide access to government information and delivery of public services to citizens and business partners. 6-2 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

Four major categories of e-government services government-to-citizens (G2C) E-government category that includes all the interactions between a government and its citizens. This model is meant to increase efficiencies and create greater transparency to citizens. – Electronic Voting – Electronic Benefits Transfer (EBT) system allows the government to electronically transfer benefits to citizen's smart cards instead of sending checks or other vouchers. 6-3 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

government-to-business (G2B) E-government category that includes interactions between governments and businesses (government selling to businesses and providing them with services and businesses selling products and services to the government). – Government E-Procurement. government purchases goods from the private sector – Group Purchasing – Forward E-Auctions. government electronically auctions surplus goods to businesses 6-4 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

government-to-government (G2G) E-government category that includes activities within government units and those between governments. government-to-employees (G2E) E-government category that includes activities and services between government units and their employees. 6-5 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

Internal Efficiency and Effectiveness (IEE) – These internal initiatives provide tools for improving the effectiveness and efficiency of government operations: E-payroll E-records management E-training And others …. 6-6 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

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IMPLEMENTING E-GOVERNMENT THE TRANSFORMATION TO E-GOVERNMENT GOVERNMENT 2.0 AND SOCIAL NETWORKING. Government agencies around the world are experimenting with social networking tools as well as with their own pages and presence on public social networking sites. mobile government (m-government) The wireless implementation of e-government mostly to citizens but also to businesses. Issues are similar to m-commerce issues 6-8 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

e-learning The online delivery of information for purposes of education, training, or knowledge management. 6-9 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

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BENEFITS OF E-LEARNING – Time reduction – Large volume and diversity – Cost reduction – Higher content retention – Flexibility – Updated and consistent material – Fear-free environment 6-11 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

DRAWBACKS OF E-LEARNING – Need for instructor retraining – Equipment needs and support services – Lack of face-to-face interaction and campus life – Assessment – Maintenance and updating – Protection of intellectual property – Computer literacy – Student retention 6-12 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

Tue 22-4 distance learning Formal education that takes place off campus, usually, but not always, through online resources. Distance learning is the online delivery of information for purposes of education, training, or knowledge management. virtual university An online university from which students take classes from home or other offsite locations, usually via the Internet Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

ONLINE CORPORATE TRAINING (E-training) E-training is the use of e-learning technologies to train employees and others. It benefits from the advantages of e- learning over traditional training and learning methods. SOCIAL NETWORKS AND E-LEARNING. It can be argued that learning is greatly aided through a social setting that allows individuals to share and learn from each other’s’ experiences (social constructivism). Social networks facilitate this type of learning by connecting students. LEARNING IN VIRTUAL WORLDS AND SECOND LIFE. E-learning in virtual worlds allows for the use of applications like Second Life to make the interaction more dynamic and compelling. VISUAL INTERACTIVE SIMULATION. Interactive simulations can be created and displayed through a number of systems, including Adobe Flash Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

e-book A book in digital form that can be read on a computer screen or on a special device. – E-books can be delivered and read via Web access Web download A dedicated reader A general-purpose reader 6-15 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

– Advantages of E-Books Lower cost Portability Easy search capabilities and links Easy downloading Ability to quickly and inexpensively copy material Easy integration of content with other text Easy updating No wear and tear on a physical book Ability to find out-of-print books Books can be published and updated quickly so they can be kept current 6-16 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

Limitations of E-Books – They require hardware and software that may be too expensive for some readers – Some people have difficulty reading large amounts of material on a screen – Batteries may run down – There are multiple competing standards 6-17 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

knowledge management (KM) The process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever necessary Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

KM TYPES AND ACTIVITIES – Create knowledge – Capture knowledge – Refine knowledge – Store knowledge – Manage knowledge – Disseminate knowledge – Knowledge Sharing 6-19 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

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HOW IS KNOWLEDGE MANAGEMENT RELATED TO E-COMMERCE? – EC can be better performed based on what can be learned from effective KM – KM and Social Networks Knowledge creation Knowledge sharing 6-21 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

ONLINE ADVICE AND CONSULTING – Medical advice – Management consulting – Legal advice – Gurus – Financial advice – Social networks – Other advisory services 6-22 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

EXPERT LOCATION SYSTEMS – online advisory services. These are services that use stored information to help provide individuals with the information and advice they request. – expert location systems (ELS) Interactive computerized systems that allow individuals to identify and locate individuals who have expertise in a particularly needed area Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

consumer-to-consumer (C2C) E-commerce model in which consumers sell directly to other consumers Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

E-COMMERCE: C2C APPLICATIONS – C2C Auctions – Classified Ads – Personal Services – Napster and Others—File-Sharing Utilities Systems that allow individuals to easily and anonymously share computer files. – C2C Activities in Social Networks and Trading Virtual Properties. C2C activities in social networks include the sharing of photos, videos, music, and other files, trading of virtual properties, and much more Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

collaborative commerce (c-commerce) The use of digital technologies that enable companies to collaboratively plan, design, develop, manage, and research products, services, and innovative EC applications Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

Implementing c-commerce Types and characteristics of c-commerce. - joint design - forecasting. - communication/collaboration - information sharing 6-27 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall

BARRIERS TO C-COMMERCE – Technical factors involving a lack of internal integration, standards, and networks – Security and privacy concerns, and some distrust over who has access to and control of information stored in a partner’s database – Internal resistance to information sharing and to new approaches – Lack of internal skills to conduct c-commerce 6-28 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall