MOST™ Measure of Success Tracking Behavioral Health Compliance Solutions, LLC Presents

What is MOST? MOST™ is the electronic tool that develops, implements and maintains an effective ongoing, data-driven quality assessment and performance improvement program. MOST™ is designed to manage organization wide systems that support safety and quality. It is a system used for retrieving, disseminating, and transmitting both behavioral and physical health information in usable formats.

How is MOST used? MOST is used to: Measure performance Measure compliance Prepare for surveys Analyze and track qualitative and quantitative indicators Produce reports 3

MOST Measures Performance MOST allows for the tracking of performance by: Departments Locations Programs Subject- i.e., assessments Staff Periods of time 4

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MOST as a Compliance Tool MOST monitors and tracks compliance rates and continuous quality improvement. MOST contains over 10,000 preset standards including those of nationally accrediting bodies: CARF COA The Joint Commission 6

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MOST as a Compliance Tool MOST allows for custom standards to be uploaded, for example: The State of Alaska Community Behavioral Health Medicaid Regulations Grant Requirements Program Requirements Licensing Standards 8

MOST Collects Data and Produces Reports Provides filters to slice and dice data Measures progress and performance over time Identifies at risk areas Identifies recoupment risks Results of chart audits Compliance rates Clinical supervision tool Peer review tool Performance improvement plans Track staff qualifications Track corporate goals

Types of MOST Reports Risk Detail Report- totals payments of services reviewed Risk Summary Report- shows compliance rates of areas reviewed Audit Detail Report – Single Detail- individual – Multiple Detail-aggregate Question Set Detail Report Location Report Department Report Program Report Staff Report 10

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MOST™ TECHNICAL MOST™ is a web application that runs in your browser. This provides a number of benefits to your organization: No software to install (your IT department thanks you!) Updates to the software are performed on the server automatically HIPAA compliant Audits can be created and answered while on-site using a mobile device such as an iPhone or iPad On line tutorials 15

MOST™ TECHNICAL continued SSL Transactions use SSL (the same technology used for securing credit card transactions) which protects your data while it is passed from the server to your screen. Backups Your data is automatically backed up on a daily basis with snapshots of your data available for up to a week back. The server that keeps your data is housed in a professionally managed data center. For more technical information you may visit the website at or contact the software engineer, Terry Sergeant at Phone contact:

17 Questions? Pam Miller, Behavioral Health Compliance Solutions, LLC Phone: Blog site address: Facebook page: Health-Compliance-Solutions-LLC/