Diebold Listens – Creating an Associate Centered Learning Culture Marsha Friedman Learning: Re-Imagined

Diebold History of Innovation

Diebold is... Global leader Self-service Security Services

Tom Swidarski, President & CEO

Associate Survey IssueDieboldNorm Have Skills to be Effective in Current Job87% Good Fit in Current Job to Skills and Abilities80%73% Development for Long Term Career37%50%

Career Development “ In industry there are two kinds of companies: ones that play chess and ones that play checkers. The chess players shape their destiny while the checkers plays have it inflicted upon them.” John Roese, Former CTO Nortel Networks

From Directing to Conducting

Who “owns” career development? Associate ManagerDiebold

Steer YOUR Career Initiatives Re-launch Career Development Guide Expansion of eLearning Opened learning lab Fresh Ideas for Your Career Development Manager’s Toolkit Diebold University Employee Learning Week

Re-launch Career Development Guide 1.Planning my Journey 2.Checking my Compass 3.Charting a Course 4.My Ultimate Destination

Expanded e-learning

Learning Lab

Educational Planning & Assistance Earn a degree in less time and for less money.

Career Development Workshop Ideal JobPortfolio Expand your file Research & Network Resume & Interview Image

What actions have you taken? Networked Created or updated resume Signed up for training Discussed career goals with manager Created personal learning plan Took SkillSoft course

Manager Toolkit Clear expectations of the manager’s role Diebold’s career development philosophy Conducting a career development discussion Direction to Career Development tools

Diebold University

Week long celebration of Learning & Development Demonstrate commitment Emphasize connection

2008 Theme Reaching Your Potential

Making the connection

Learning Events – Instructor Led Mr. Excel: Miracles Made Easy Power Tips & Tricks Exceptional Customer Service Presentation Skills Six Sigma & Lean Tools Value Stream Mapping Myers Briggs Type Indicator (MBTI) Dealing with Conflict Zodiak

Learning Events – on-line Cultural Perspectives Change Leadership Creating Tests & Assessments Good to Great Team Certification How to Present using WebEx How to use WebEx Outlook Tips & Tricks PEP It Up! Productive Appraisals Vendor Managed Inventory Art of Engagement

Virtual Learning Expo Diebold University 101 The 3 P’s of EAP Degrees of Perfection Certifiable Talk, Talk, Talk! Take This Job and…

This Company Reads Leading Bold Change Discussion guides Link to purchase

What’s in it for ME? Attend Participate Create Join Find Start

Expansion & Marketing Participate Support Read Discuss Create Distribute

Our Budget

Now a word from our sponsors…

Associate Survey IssueDieboldNorm Have Skills to be Effective in Current Job87% Good Fit in Current Job to Skills and Abilities80%73% Development for Long Term Career49%50% IssueDieboldNorm Have Skills to be Effective in Current Job87% Good Fit in Current Job to Skills and Abilities80%73% Development for Long Term Career37%50%

2009 Associate Development Initiatives Business book recommendations ELW 2009 Global expansion Skill Sessions New Learning On boarding Talent Management

Diebold re-imagined

Our Values INTEGRITYINTEGRITY We are open, honest and responsible for following through on our commitments. COLLABORATIONCOLLABORATION We seek opportunities to partner with customers, fellow associates and suppliers. INNOVATIONINNOVATION We nurture creative thinking that adds value. KNOWLEDGEKNOWLEDGE We encourage continuous development of our skills and expertise to better serve our customers.

“We value and encourage continuous learning, recognizing that our collective knowledge sharing makes us powerful.” Sheila Rutt Vice President & Chief Human Resource Officer

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