City Administration of Barcelona: evolution of number of employees Source: Barcelona City Council

Evolution of the City Administration of Barcelona’s Net Investment Source: Barcelona City Council (constant euros 2002)

E-Governance in local government: Analytical Model ACCOUNTABILITYPERFORMANCE SERVICE DELIVERYINNOVATION PROCESSES OF PUBLIC ADMINISTRATION Other Public Administrations Private Business Sector COMPONENTS OF EACH ONE OF THE PROCESSES  Organizational Resources  Technological Resources  Human Resources  Actors’ Strategic Relationships  Technology design  Administrative Structure Dynamics of processes depends on... Civil Society Organizations Electronic Networking, Organizational Networking, Functional Relationship Exogenous factor Political Context

City Administration of Barcelona: Evolution of means of information and services PTA 010 – num. of calls OAC – Procedures BCN.ES – Visits Source: Barcelona Informació

City Administration of Barcelona: Evolution of online procedures, Source: Barcelona Informació