BEST Survey 2010 City report: Oslo Benchmarking in European Service of public Transport.

Slides:



Advertisements
Similar presentations
ZPlanned comparisons revealed significant priming effects for Morphologically related (t 10 =3.0, p
Advertisements

G L O B A L E N V I R O N M E N T O U T L O O K - 5.
BEST 2014 BEST special topic 2013 Ticket media Kjetil Vrenne, BEST Project Manager 2014.
BEST Survey 2010 City report: Copenhagen Benchmarking in European Service of public Transport.
Powered by Individual Pledge Supporters Survey Summer 2014 Monday, August 18, 2014.
The Service Improvement Initiative: Recommendations for Action Presentation to TIMS September 30, 2003.
Office of the State Chief Information Officer Customer Satisfaction Survey Enterprise Project Management Office Gaye Mays Kathy Bromead October.
BEST 2014 BEST 2011 BEST 2014 BEST Survey results 2013.
Purpose of Testing Census Questions on Disability Regional Meeting of UN Washington City Group on Disability Statistics Rio de Janeiro September 19,20.
CSU Customer Service Directorate 2004 Survey Update CAPT Larry Kirwan 16 August 2004.
The effects of major toll-road financed investments in private and public transport infrastructure on public transport – the “Oslo package” Thredbo conference.
Assessing the Engaged Student: Using Evaluation Tools to Reexamine and Strengthen Civic Engagement Programs Ethan A. Kolek, Associate Director of Institutional.
Rankings: What do they matter, what do they measure? Anne McFarlane August 18, 2010.
Total ‘Student Experience’ Benchmarking:. Benchmarking© Tribal Education Limited 2005 What is it?  Tool to deliver;  Internal & External Benchmarking.
Objective quality and customer satisfaction BEST CIG Berlin
PROJECTED RIDERSHIP OF THE HOUSATONIC RAILROAD STUDY Presented by Julie Pokela, Ph.D. August, 2010.
BEST 2014 BEST 2011 BEST 2014 BEST Survey results 2014.
BEST Survey 2009 City report: Helsinki Benchmarking in European Service of public Transport.
March 2009 PERFORMANCE EVALUATION OF PUBLIC SERVICE DELIVERY (Social Services)– KENYAN EXPERIENCE March 2009 PERSPECTIVES ON IMPACT EVALUATION Presenter:
The role of the research practitioner Dr Graham Walton, Head of Planning and Resources, Library and Honorary Research Fellow, Department of Information.
BEST Survey 2010 City report: Helsinki Benchmarking in European Service of public Transport.
BEST Survey 2011 City report: Stockholm Benchmarking in European Service of public Transport.
Across Latitudes and Cultures Bus Rapid Transit Centre of Excellence Durban, South Africa; September 16, 2011 General Assembly 1.
GNTP Business Forum – The Big Idea – Gary Smerdon-White 18 th September 2012.
Benchmarking in European Service of public Transport (BEST) Main results of the BEST 2010 Survey.
Benchmarking in European Service of public Transport (BEST) Main results of the BEST 2009 Survey.
Short-Term Economic Statistics Working PartyJune Short Term Economic Statistics Timeliness Framework Richard McKenzie OECD.
FEST Finans Energi Samferdsel Telekom BEST Survey 2008 City report: Helsinki Benchmarking in European Service of public Transport.
Per Gellert /Barcelona Quality for Passengers.
Sonali Bhasin. Abstract  Software organizations that are transitioning from traditional method to Agile development methods.  Study various challenges.
1 BEST results 2007 for Oslo Svein L. Alfheim Manager for Planning and Development SL (Greater Oslo Public Transport)
EMTA General Meeting in Copenhagen, 19 April 2013 Espen Martinsen, Strategy Manager The Oslo Packages Experiences from tollring & car users contributing.
BEST on Strategic Planning September 2008 Benchmarking Public Transport Strategic Planning Participants Ruter AS, Oslo HKL, Helsinki Movia, Copenhagen.
BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city.
BELMONT TRANSPORT PACKAGE A49 – B4349 (Relief Road Southern Section) Meeting 14 June 2013.
2013 EMTA Barometer Antonio García Pastor 2013 EMTA barometer Feelings, doubts, wise decisions, future corrections, printed / online, yearly / twice yearly,
BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city.
BEST SURVEY 2007 Report Copenhagen BEST 2007 BEST Survey Contents About the survey Participants Sample Method How to read the graphs Overall.
The monitoring of Customer Satisfaction Customer satisfaction survey of HCT BEST-survey Customer complaints.
BEST 2010 BEST 2010 Results of the survey Kjetil Vrenne BEST Project Manager May 27 th, 2010 BEST Survey 2010 Results & Analyses Page 1.
XXIII International Conference of the European Federation for Medical Informatics MIE 2011 MIE 2011 Oslo, Norway August 28 th to 31 st
Measuring Innovation in Education and Training Defining Innovation Brainstorming session Paris, 11 June 2009.
Governance issues in case of the Helsinki Region Transport, HSL EMTA General Meeting, Budapest April 2010 Suvi Rihtniemi HSL Helsinki Region Transport.
Driver analysis Aspects driving customer satisfaction
Benchmarking in European Service of public Transport (BEST) Main results of the BEST 2008 Survey.
Benchmarking in European Service of public Transport Results of the 2007 survey.
Quality indicators impact on overall citizen satisfaction BEST Survey 2014.
ASU Web Developer Survey 2008 August 13 – September 5, participants.
7th International SAMARITAN Forum Berlin, August 22, 2013 AVEC – Active Volunteering for a European Civil Society 1 7th International SAMARITAN Forum Moderators.
SEGmented Marketing for ENergy efficient Transport SEGMENT SEGmented Marketing for ENergy efficient Transport IEE/09/ SEGMENT: 19-Apr-10 to 18-Apr-13.
Faculty Well-Being Survey: Assessment Activities Presentation for the NC State Assessment Work Group May 2, 2007 Nancy Whelchel, PhD Assistant Director.
OVERVIEW History Management Facts and Figures Present Projects.
Introduction to BEST Survey results 2015 Oslo, 8 th of February 2016.
UKZN Employee Engagement Survey – 2013 Overall Report 1.
Benchmarking in European Service of public Transport BEST BEST Seminar 2006 Main results of the seminar evaluation Helsinki, 16th and 17th of November.
Chief Constables Performance Report September 2014.
Olav Kåre Malmin, Petter Arnesen and Erlend Dahl ETC Name Place
Andres Harjo Transport Department City of Tallinn
Based on 400 interviews in areas surrounding Vienna city
KTN - TRANS.
Benchmarking in European Service of public Transport (BEST)
A Health Check for European Cities
Auckland Largest city
Shanghai Largest city china
!'!!. = pt >pt > \ ___,..___,..
Regional Winter Planning event 15th September 2011
Organization-level Results

Winter EDF 2020 "New forms of economic models - sharing and circular economy. How cities can increase their impact on business strategies" Main drivers.
Presentation transcript:

BEST Survey 2010 City report: Oslo Benchmarking in European Service of public Transport

BEST 2010 BEST City report Oslo Indices

Oslo 2010 Citizen satisfaction in subgroups

BEST 2010 BEST City report 2010 Background information: PT in Oslo (and Akershus) Ruter: Metro, tram, buss and ferry NSB: Train Significant challenges with reliability this winter 4

BEST 2010 BEST City report Oslo Citizen satisfaction - Subgroups

BEST 2010 BEST City report 2010 BEST web report 6

BEST 2010 BEST City report 2010 BEST web report 7

Impact on satisfaction Indicators impact on citizen satisfaction

BEST 2010 BEST City report Impact on satisfaction - Oslo When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

BEST 2010 BEST City report 2010 Drivers of satisfaction from MIS 10 Source: Ruter MIS - Oslo and Akershus, september 2008 to august 2009

Oslo 2010 Citizen satisfaction: BEST results compared to Ruter’s MIS (Marked Information System)

BEST 2010 BEST City report 2010 BEST results compared to Ruter’s MIS (Marked Information System) 13

BEST 2010 BEST City report 2010 BEST results compared to Ruter’s MIS (Marked Information System) 14