Welcome!  What was that? with Ann MacDonald. 2 Introductions  Name  What brings you to FYI Conference?  Favorite candy when you were a child.

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Presentation transcript:

Welcome!  What was that? with Ann MacDonald

2 Introductions  Name  What brings you to FYI Conference?  Favorite candy when you were a child

We Listen to...  Obtain information  Understand  For enjoyment  To learn  To reduce/avoid crisis

4  Listening benefits all of our relationships

5 However...  We remember on average only 25-50% of what we hear  Did you catch that?

6 Do You Know a Good Listener?  What makes them good?  small group/list

Meaning and Communication

8 Elements of Listening  Non-Verbal  Verbal communication

Nonverbal Interest  Silence/don’t interrupt  Facial expression  Eye contact  Tone of voice  Body position

10

11 Dwight... watch?v=Qg8PIK74KO4

Verbal Responses  Invitation to talk  Minimal encouragements  Open/Closed questions  Open statements  Reflective response  Summarize

13  What are some factors/challenges that impact listening?

14  Cultural and gender differences Phil and Claire Nl1oeBk

15 General Guidelines  Minimize distractions  Avoid advice giving  Be OK with silence  Focus on what they are saying, NOT your comeback  No stealing thunder

16 `  Charisma Coach/London  watch?v=r_Y2VyJWYGs watch?v=r_Y2VyJWYGs

17  Time to practice your active listening!

18 Practice  Repeat+question?  Repeat+personal statement+question?  Favorite place to eat?

Asking Questions /handout

Reflective responses  “You sound…  “You seem…  “Sounds like you are …  Match level of intensity  If wrong, will correct you  Practice exercise

Active Listening…  Helps identify/express emotions  Conveys respect  Responds to feelings, not behavior  Communicates caring/understanding  Helps people “talk it out not act it out”

Active Listening is not…  Premature problem-solving  Arguing or establishing facts  Permission giving  Necessarily time consuming

23  Active listening in action Raymond/classroom Raymond/home

24 Closing/Evaluations  Thank YOU for making a difference in the lives of children and families!  Also for being good listeners!