Performance Management Reporting: Quarter 2 Guide to reporting Key Service Priorities 2006/07 Overall performance for Q2 Key Service Priorities 2007/08 Other performance indicators Half-yearly BVPI health check Next steps

Guide to Reporting = Work is on target to achieve the objectives as specified. = Warning that the achievement of the target in the way specified in the plan may not be possible or the outturn is <10% from the target. Although no decision is required at this stage to amend the action, an explanation is required. = Target is no longer achievable in the way specified or the outturn is >10% from the target. This requires a decision about remedial action.    Direction of travel for the previous quarter (not applicable to Key Service Priorities in Q1 as these are new for this financial year).

KSPs Carried Over from 2006/07 Environment Committee To achieve ‘Secure Car Park’ status at Hook Road Car Park. –Works to achieve secure car park status substantially complete –Accreditation inspection (29 November).

KSPs Carried Over from 2006/07 (cont’d) Leisure Committee To adopt and implement Year 1 of the Sports Development and Active Leisure Strategy. –Implementation of the development plan at Auriol Park has started following confirmation that all but one of the football pitches are now fit for purpose.

KSPs Carried Over from 2006/07 (cont’d) S&R Committee To develop an Energy Management Plan across all 4 Council owned buildings by the end of October –Energy Sustainable Energy Officer in post since July 2007 –This has been incorporated in the four year service plan for the new key priority relating to sustainability on climate change and will not be reported further under this KSP

Overall Performance for Q2

Overall Performance for Q2 (cont’d)

KSPs 2007/08: S&R Committee Actions at amber includes those carried over from 2006 / 07

S&R Committee (cont’d) 2 Actions at : Staff *To develop and implement an equalities and disabilities campaign. –The disability scheme has been reviewed by the disability rights commission, recommendations were made which will be incorporated into the report. Service Review Process *To develop a new service review programme to replace Best Value Reviews for 2007/08; and undertake those reviews identified for 2007/08. –Still outstanding due to staff turnover but target will be met by the end of year. No Actions for 2007/08 at:

Key Service Priorities: Environment Committee

Environment Committee (cont’d) There are no Actions at:

Key Service Priorities: Leisure Committee

Leisure Committee (cont’d) There are 3 Actions at: Anti-social behaviour * Implementation of measures to reduce anti-social behaviour; reassure the public and improve the quality of the environment. –Planning and implementation of the CSAZ on Longmead Estate –Further projects e.g. mentoring scheme being expanded and community consultation carried out. –Construction training to be re-run and community merits initiative introduced. –Enforcement of penalty notices, Cleaner Neighbourhoods and Environment Act to be issued once an Enforcement Officer have been appointed.

Leisure Committee (cont’d) Venues *To implement the approved capital programme in relation to Bourne Hall and the Playhouse –BH – Functions suite redecorated but other work has been delayed due to discovery of asbestos. Work expected to complete within budget by the end of the Financial Year. –Playhouse: Auditorium redecorated. *To implement 2007/08 actions stated in the Improvement Plan for Venues. –Actions have been incorporated into budgets for 2007/08 There are no actions at:

Key Service Priorities: Social Committee This Chart includes Actions at Amber that were carried over from 2006/07.

Social Committee (cont’d) There are 2 actions at: Housing *To develop a policy in relation to adaptations for tenants with disabilities that strikes a reasonable and sustainable balance between the financial contributions of the Council and the RHA –Discussions are in progress. Older People *To agree by October 2007 a four year strategy for services for older people. –Strategy now being delivered through a series of separate reports. –Report on Routecall and Meals on Wheels agreed in November 2007 There are no actions at:

CPA Improvement Plan 5 actions are at : Continued commitment to supporting vulnerable people and the elderly *Progressively improve the percentage of Council buildings accessible to disabled people (BVPI 156) -The Bourne Hall works were put on hold until the refurbishment capital project commenced. The works are now underway (delayed by asbestos works). The current status is 70%. Work on Gibraltar Recreation not yet started, but aiming to begin by January Court Recreation Pavilions will be demolished and new facilities provided by March 2008.

CPA Improvement Plan (cont’d) Improved quality of subordinate plans / strategies to the Corporate Plan. R1: Consider how to use service planning and scrutiny to address improvement issues as part of a proportionate approach to challenge and improvement alongside Best Value Reviews. –S&R and Scrutiny Committees will be invited to adopt a new consolidated Improvement Plan to replace the CPA Improvement Plan and Best Value Improvement Plans. Scrutiny Committee to monitor progress. R3: Integrate financial and performance monitoring systems and develop VFM indicators to give a clearer view of value for money across council services. –There has been greater integration of monitoring through Directors monthly PIs and quarterly performance reports for Members. The Council scored level 3 for VFM in the Use of Resources assessment for 2005/06. VFM are still to be developed.

CPA Improvement Plan (cont’d) Improved quality of subordinate plans / strategies to the Corporate Plan (cont’d) R5: Consider how to integrate reporting on Community Strategy performance without reducing the clarity of performance reports. –Being considered as part of the current review to simplify the collection and presentation or performance information. R6: Contact other users of bespoke performance management software to see whether this approach could make the performance management system more sustainable in the longer-term. –Software being investigated as part of the current review to simplify the collection and presentation or performance information.

Half Yearly BVPIs Health Check Environment Committee There are 2 BVPIs at: BV 126 : Domestic burglaries per year, 1000 households. A target of 4.8 was set and progress as at 30 September was 2.5. The half yearly target was missed by 0.1%. BV 84: Number of tonnes of household waste collected per head of population. We are at 208kgs, with a target of 401kgs. 2008/09 target is 395kgs. There are 2 BVPIs at: BV 127a: Vehicle crime per 1,000 population. 2007/08 target is 8.4, progress as at 30 September was 9.71 BV 127b: Robberies per year, per 1,000 population. 2007/08 target is 0.4, half yearly progress was 0.57.

Half Yearly BVPIs Health Check Leisure Committee 1 Local PI listed in the Q2 report was at: Improving Services for Young People. 2007/08 target for Rainbow Centre is 142,000. Progress as at 30 September 2007 was 69,306. The half year target was missed by 1,694 visits. There are no BVPIs at:

Half Yearly BVPIs Health Check Social Committee There are 5 BVPIs Reducing Housing Needs: a) Starts on site for 2007/08 (completion 2008/09). The 2007/08 target is 89. However, a target of 7 was set for Q1 and this target was achieved. BV 213: Preventing homelessness. 2007/08 target is 130 cases, progress as at 30 September was 64 cases. BV 64: Vacant dwellings returned to occupation / demolition. 2007/08 target is 65 dwellings, half yearly progress was 24 dwellings. The half yearly target was missed by 5.

Half Yearly BVPIs Health Check Social Committee (cont’d) BV 226a: Advice & Guidance Service (Total amount spent by the authority on advice and guidance services provided by external organisations. 2007/08 target is £126,370, half yearly progress was £38,548. Target likely to be achieved by year end. BV 226c: Advice & Guidance Service (Total amount spent on advice and guidance in the areas of housing, welfare benefits and consumer matters that is provided directly by the authority to the public. 2007/08 target is £383,965, progress as at September was £213,471. Target likely to be met by year end. There is 1 BVPI at: BV 202: The number of people sleeping rough on a single night within the area of the authority. 2007/08 target is 1, progress as at September was 2.

Half Yearly BVPIs Health Check S&R Committee There are 2 BVPIs at: BV 9: % of Council Tax Collected. 2007/08 target is 99%, progress as at September was 60.42%. The half yearly target was 61.40% BV 10: % of NNDR (national non-domestic rates) collected. 2007/08 target is 99%, half yearly progress was 60.42% There is 1 BVPI at: BV 8: % of invoices for commercial goods and services paid within the agreed payment terms. 2007/08 target is 100%, half yearly progress was 94%. Performance significantly affected by the implementation of new financial system.

Half Yearly BVPIs Health Check HR Panel There is 1 BVPI at: BV 16: % of employees with a disability. We are at 2.52%, with a target of 2.71% There are 2 BVPIs at: BV 11a, b and c - top 5% of earners: –a) % of top 5% of earners who are female. We are at 18.75%, with a target of 23%. –b) % of top 5% of earners who are from an ethnic minority. We are at 6.25%, with a target of 7.69%. –c) % of top 5% of earners who have a disability. We are at 6.25%, with a target of 7.69%. BV 17: % of employees from ethnic minority communities. We are at 3.9%, with a target of 4.39%

Half Yearly BVPIs Health Check Planning Committee There are 2 BVPIs at: BV 109: % of Planning Applications Determined: –b) % of minor applications determined within 8 weeks. We are at 79% with a target of 82% –c) % of ‘other’ applications determined within 8 weeks. We are at 90% with a target of 93% There are no BVPIs at:

Next Steps It is recommended that Financial Policy Panel refers areas of concern to the relevant policy committees, where managers will report on the latest situation and make proposals for action / remediation. Particular attention needs to be given to those areas at ‘Red’ as remedial action needs to be taken to get these back on track. Broad areas for 4 year Service Plans and Key Service Priorities for 2008/09 have been agreed in October/November’s committee cycle; and the SMART targets will be agreed in January’s committee cycle.