Standard Contract Forum 27 September Customer Suite, BT Centre, London

Standard Contract Forum 27 Sept 2007 AGENDA 1Introduction and Notes of Previous Meeting 2Consult 21 3Directory Information Update 4Consolidated Emergency Calls Service 5Monthly billing option for interconnect circuits 6Personal Number Call Announcement 7Next step telephony contracting 8Review of New and Amended Schedules 9Any Other Business

21CN/ Consult21 Update Broadband Interconnect Pathfinder End User Communications Consult21 Working Group Activity Useful Websites 11 th September 07

Overview of the March 07 Plan 2012 Nov – Dec 06Jan – Mar 07Apr – Jun 07Jul – Sep 07Oct – Dec 07Jan – Mar 08Apr – Jun 08Jul – Sep 08Oct – Dec 08Nov – Dec 06Jan – Mar 07Apr – Jun 07Jul – Sep 07Oct – Dec 07Jan – Mar 08Apr – Jun 08Jul – Sep Oct – Dec 08 National Migration Product Launches Pathfinder POTS Pathfinder Broadband Review Period National Migration (PSTN, ISDN and IPstream) National Voice Mig’n IPstream Development National IPstream Migration (BB first ) Pathfinder Review Pathfinder ISDN 2/30 ISDN Service Trial WM (BB first) IPstream trial OTN Migration Testing Environment ONES Ethernet Rel 3 tbc Rel 4.1Rel 4.2 Rel 5 (Q4) NGN Call Conveyance – Jul 2008 WBC – Apr 08

Broadband The Wholesale Broadband Connect (WBC) product, delivering the “up to 24Mbit/s” broadband capability to end users on ADSL2+ access technology, is planned for full launch the end of April 2008, with the “Managed” version of this product, (WMBC) following immediately after. BT is bringing forward CP involvement in WBC trialling, starting 1st October with a Proof Of Concept (POC) in an area of Birmingham, using BT employees & also CP nominated end users to test WBC functionality. Results to be shared with interested CPs. 1st November – Expanding the existing Service Trial (interconnected at Birmingham) to allow 3 CPs to participate with nominated End Users. 14th January – The Customer Trial leading to launch in April 08 will be open to initially 3, expanding to 10 CPs in February 08. Some of the preparation work for IPstream migration to 21CN has been paused for four weeks to enable a review of the Broadband First concept (mass migration to 21CN), and to focus on WBC. The broadband product handover points (POSI) consultation has concluded, with 20 locations being decided upon (this is the same number as before, but with three substitute locations).

Interconnect The first two tranches of DLE interconnect circuits were successfully migrated to Virtual Interconnect Circuits by the end of May. This programme will see the removal of all interconnect circuits from DLEs in the Cardiff and surrounding area (the Pathfinder area), transferring them to the new VIC product. Next Generation PSTN Interconnect (NGN Call Conveyance) is due to launch in July 08. To achieve this, a joint testing programme is required to enable lead players to prove the technology and product detail. Discussions on the various aspects of achieving this are underway. Trialling is to start soon for Multi-Service Interconnect Links (MSIL) which are required to carry both broadband (WBC) and interconnect (NGNCC) services.

Pathfinder – Migration Pilot in South Wales The first end users, on Wick exchange, were migrated to 21CN in November 06. Full migration was completed in June, with Bedlinog following on 3 rd July Following issues surrounding a call server upgrade on 12th July, all end users were reverted to 20CN. The plan was to migrate both Wick and Bedlinog back to 21CN on 20 th September but instead a limited and focussed onload of some 100 end users in Bedlinog will now occur to glean important detailed feedback in advance of resuming the onload programme. Options currently maintain the end date of mass migration of 2011/12.

Communications Series of Webcalls held for resellers, with a further one due 27 th Sept on “Migration portal overview” Webcall presentations on the Consult21 “Information for Resellers” website Reseller events coming up: –Birmingham – 12th September –London – 21st September –Edinburgh – 27th September

Consult21 Working Group Information Working GroupMonthly Key Information Network Structure Recent Consultations on rural exchange isolation working and Voice Line Control. An update to the network inventory is due early September Systems & Processes A communications exercise is underway, with presentations carried out or planned to industry events and groups covering 21C Customer Experience, Broadband, WLR, LLU, UKCTA, OFCOM, NICC, NGNUK & CPS. In addition, CPs are encouraged to take up the offer of T2R (and now L2C) workshops to maximise CPs contribution and buy-in. Interconnect & Portfolio Work is focussed on delivering improvements to aspects of the VIC product and finalising product specifications of the new PSTN Emulation interconnect product. Blended rates are to be reviewed for any changes due to the agreement on 29 POSI. Line Access Consultations recently held on the VLA and WBC Converged products. Point to Point Continue to lead on the MSIL engagement. Now WG links with openreach Ethernet forum Broadband Several condocs have recently closed (covering WBC QoS, IPstream connect, Mulitcast)

Consult21 Working Group Information Working GroupMonthly Key Information Implementation & Migration Work is focussed on enabling Pathfinder restart. Broadband work on delivering IPstream in 21CN, and migrations to it, is currently on hold to enable review and WBC focus. End User Migration Communications More focus on ensuring that resellers are aware of 21CN, and the potential impacts on them and their customers. Working through how best to communicate to broadband customers

Useful Websites Information and support for communication providers on the 21CN programme: The independent public information website covering the process of migration: For general information about BT’s 21CN programme:

BTW Directory Solutions Update Ewen Watson

ITEMS TO COVER Special Phone Book Charges Updates to OSIS Charges

Special Phone Book Charges Background – Definition of the Charges Two types of data on OSIS: PB Codes and DQ codes Use DQ as a standard entitlement – 1 free entry for 1 number in 1 Book Use PB code to add an extra chargeable entry Anything entered on OSIS with a PB code is chargeable You can opt to BOLD the DQ entry at a charge

SPECIAL PHONE BOOK CHARGES Charges raised for all PB codes £1,320 if PB800 code is used to make listing appear in all Books £22 if a PBxxx code is used to make listing appear in a specific Book £35.20 if a DQxx code is used to make the usually free entry BOLD

Mechanics of the Charge Details of listings to be charged ed on 24/09/07 Invoice to be sent 28/09/07 Any new chargeable listings added to OSIS will be charged (invoices issued each month as an the annual charge) All chargeable listings move to quarterly charges at end September 08 Process in place to confirm ownership of listings – Waiting Adopt

Phase 3 A final category of potential charges – currently printed in Books A DQ “Additional” listing in a Home Book (the same number is listed in the same Book under a different name) DQ Additional in normal typeface remains free to enter on OSIS Customer would need to opt-in to create a PB listing to generate the additional listing in the Book having agreed to pay a charge Timings – needs a clean of OSIS data Will be linked to Phone Book production cycle Give CPs tools to do the job Announcements to follow when in place

CP Issues on Project to Date Timings Contract Discount

OSIS CHARGES Training OSIS Training remains free will be booked in quarterly slots There will be a charge for late cancellations and no-shows Non-attendance charge of £500 for each delegate failing to attend a 3 day course Cancellation charge, as above, if place cancelled within 1 week and not subsequently filled Audits / System Administration A Secure ID card ceased through nil response to audit or ceased through no use will be charged £50 to re-instate (Briefing issued 24/09/07)

Standard Contract Forum 27 Sept 2007 Mandy Bowman 27 September 07

Standard Contract Forum 27 Sept 2007 New Schedule Process consolidated draft schedule 225 circulated 1 May for consultation response due 14 May; extended to 14 June 14 August further proposed update to schedule 225 response due 14 September Schedule ready for launch - encourage CPs to sign

Standard Contract Forum 27 Sept 2007 New Schedule Content consolidation of four into one; element of updating; order form added (May draft) emphasize BT reliance on CP supplied data (August draft) softening of call release obligation for VOIP (September draft)

Standard Contract Forum 27 th September 2007 Interconnect Circuits - Introduction of monthly billing option

MONTHLY BILLING OPTION Ofcom determination in Jan 2007 for IBCs & IECs Available from 1 st January 2008 Will apply to all Interconnect products (CSI, ISI & VIC) currently billed quarterly. i.e. CSI, ISI & VIC must all be billed at the same frequency Will apply to both connections and rentals for a minimum 12 month term A change Q/M or M/Q can only be implemented on a quarterly billing date. i.e. 1 st Jan, Apr, Jul or Oct A full months notice is required for a change to be implemented. Order by 30 th November 2007 for 1 st January 2008 implementation CSI Cost Share - % applied differently under monthly billing option Contact your Commercial Manager for further information Notification – via ACCN on 1 st October 2007

Standard Contract Forum 27 Sept 2007 Personal Number Calls Announcement

Standard Contract Forum 27 Sept 2007 …PCA on 070 introduced on the BT Network Increase in call origination costs. Call set-up time delay – potential Health & Safety issues. Transit solution development – ongoing.

SCF – 27 September 2007 ETHERNET MSIL CONTRACTING TASK Keith Mitchinson

SCF – 27 September 2007 ETHERNET MSIL TASK Current draft Ethernet MSIL trial contract Need to develop contract for launch Product/service aspects with Ethernet MSIL Contract Experts Working Group Ethernet MSIL as a prototype MSA with new Consult21 Contracts Group (ex UKCTA) Note: BT will need to launch product even if MSA text hasn’t been agreed) Needed for launch notification end November

SCF – 27 September 2007 NGN CC CONTRACTING TASK Keith Mitchinson

SCF – 27 September 2007 NGN CC Background: Early outline to aid contract drafting produced Complex portfolio cover – BT products; CP products; joint products; reciprocal products; SMP; non-SMP; esoteric products; End-to-end obligation…….. Essentially emulation of telephony interconnect Largely needed for FOA2 service trial (May 2008)

SCF – 27 September 2007 NGN CC Task Contract for updated technology for telephony portfolio Largely duplicate services for “SIA” Interim product available till October 2009? To be used in parallel with SIA – parallel services to same customers Need to try and minimise complications for contract documentation, administration and price list entries Points to……….

SCF – 27 September 2007 NGN CC Task ……….modified SIA as a starter for ten – “Standard NGN Interconnect Agreement” To be developed in industry Consult21 discussions Establish NGN CC Contract Experts Working Group To take account of relevant developments from the industry Consult21 MSA discussions

SCF – 27 September 2007 NGN CC Task Familiar SIA model Main body – boilerplate Specifications Annex A – Planning and Operations Annex B – Billing Annex C – Product schedules Annex D – Definitions Annex E – AIT (Artificial Inflation of Traffic) Annex F – Credit Management

SCF – 27 September 2007 NGN CC Task SIA model to SNIA changes Main body – update as required Specifications – new technology Annex A – update to take account of changes to relationship with MSIL, new SVLAN product, routeing rules etc Annex B – largely as is – but with new Annex to cover off Interim Charging Arrangement (B1) Annex C – review: some redundant; SVLAN new; some technology changes Annex D – lose inappropriate TDM technology definitions, add NGN versions Annex E – largely as is Annex F - largely as is

SCF – 27 September 2007 NGN CC Task – process NGN CC Contract Experts Working Group to address:- Appropriate product/technical changes to boilerplate Planning and operations document Interim Charging Arrangement document Full range of product contractuals New Consult21 Contracts Group Ongoing discussions re Ethernet MSIL as a prototype MSA (ex UKCTA) Address format/content of “boilerplate” for NGN CC

SCF – 27 September 2007 NGN CC – next steps Prioritise document production Nominations for Experts Working Group Agree Meeting Dates

STANDARD CONTRACTS FORUM Schedule Update 27 September 2007 Keith Mitchinson

Standard Contract Forum 27 Sept 2007 SIA CONTRACT DOCUMENTATION DRAFT DOCUMENTATION UPDATES : Emergency Service - Schedule 225 Carrier Pre-Selection - Schedule 143

Standard Contract Forum 27 Sept 2007 SIA CONTRACT DOCUMENTATION (Cont) Monthly Billing Option -Annex D -Schedule 01 (ISI/IEC/IBC) -Schedule 130 (CSI) - Schedule 131 (VIC)