LISTENING, ATTENDING & QUESTIONING PSYCHOLOGY 360 Week 2 Evans Ch. 2 – 3, Messages – Ch. 1 Siena Heights University

LISTENING Def – based upon the intention to understand, enjoy, learn or give help.

BLOCKS TO LISTENING Comparing Mind Reading Rehearsing Filtering Judging Dreaming Identifying Advising Sparring Being Right Derailing Placating

ACTIVE LISTENING Paraphrasing When Paraphrasing: Restate the main ideas Don’t add or change the meaning of the client’s statement Avoid parroting a client’s comments Paraphrasing: Indicates that you are attending to and attempting to understand what the client is saying. Helps develop a working relationship between you and your client. Serves to check your understanding of the client’s statement. Helps the client crystallize his or her thoughts. Gives direction to the interview. You can paraphrase: When a client is threatened by the discussion of feelings. To check and clarify your perception of what a client is saying To indicate to a client that you understand. Clarifying Giving Feedback

ATTENDING BEHAVIOR Def – how you orient yourself physically toward a client and the manner in which you respond. Effective attending behaviors should enhance the communication and the information being made available. Eye Contact Body Posture Verbal Responses Silences

QUESTIONING Open ended questions Closed ended questions Level of encouragement