10.15am AGM Welcome Address Michael Gelling OBE Chair of TAROE TAROE AGM AND NATIONAL CONFERENCE 2011

Housekeeping TAROE AGM AND NATIONAL CONFERENCE 2011 FIRE PHONES TOILETS PHOTOS

TAROE AGM AND NATIONAL CONFERENCE 2011 Request for Tellers

TAROE AGM AND NATIONAL CONFERENCE 2011 Apologies

TAROE AGM AND NATIONAL CONFERENCE 2011 Minutes of 2010 AGM

TAROE AGM AND NATIONAL CONFERENCE 2011 Chairs Report

TAROE AGM AND NATIONAL CONFERENCE 2011 Officers Report

TAROE AGM AND NATIONAL CONFERENCE 2011 Accounts

TAROE AGM AND NATIONAL CONFERENCE 2011 Presentations from Candidates

Cora Carter MBE Kirklees ELECTIONS ONTO THE TAROE BOARD 2010

Dennis Rees OBE DACP

ELECTIONS ONTO THE TAROE BOARD 2010 Michael Gelling OBE Runcorn

TAROE AGM AND NATIONAL CONFERENCE 2010 Elections

TAROE AGM AND NATIONAL CONFERENCE 2010 Results

TAROE AGM AND NATIONAL CONFERENCE 2010 Vote of Thanks TAROE Board Member

TAROE AGM AND NATIONAL CONFERENCE 2010 CLOSE OF AGM

TAROE AGM AND NATIONAL CONFERENCE am Chairs Conference Address

18 Background Funding TAROE AGM AND NATIONAL CONFERENCE 2011

19 Background Issues being dealt with include asert TAROE AGM AND NATIONAL CONFERENCE 2011

20 Background Issues being dealt with include Growing Together TAROE AGM AND NATIONAL CONFERENCE 2011

21 Background Issues being dealt with include A framework for Standardised Tenant and Resident Satisfaction surveys S. T. A. R. TAROE AGM AND NATIONAL CONFERENCE 2011

22 Background Issues being dealt with include Department of Communities and Local Government Housing Sounding Board TAROE AGM AND NATIONAL CONFERENCE 2011

23 Background Issues being dealt with include Review of the Regulatory Standards TAROE AGM AND NATIONAL CONFERENCE 2011

24 Background Issues being dealt with include Serious Detriment TAROE AGM AND NATIONAL CONFERENCE 2011

25 Background Issues being dealt with include New Dawn TAROE AGM AND NATIONAL CONFERENCE 2011

26 Background Issues being dealt with include Housing and Migration Network TAROE AGM AND NATIONAL CONFERENCE 2011

27 The Localism Bill on Housing Removal of security/assurity of tenure Minimum 5 year tenancy TAROE AGM AND NATIONAL CONFERENCE 2011

28 The Localism Bill on Housing Rent increases up to 80% of market rents on new build and relets TAROE AGM AND NATIONAL CONFERENCE 2011

29 The Localism Bill on Housing (Welfare Rights Reform Bill) Spare room tax TAROE AGM AND NATIONAL CONFERENCE 2011

30 The Localism Bill on Housing (Welfare Rights Reform Bill) Direct Payment and the removal of local Benefit offices TAROE AGM AND NATIONAL CONFERENCE 2011

31 The Localism Bill on Housing (Tenants rights being removed) The designated person referral process TAROE AGM AND NATIONAL CONFERENCE 2011

32 The Localism Bill on Housing Watering down of regulation on tenants rights TAROE AGM AND NATIONAL CONFERENCE 2011

33 Office of the High Commission for Human Rights 2005 Adequate housing is universally viewed as one of the most basic human rights needs TAROE AGM AND NATIONAL CONFERENCE 2011

34 Background Audit Commission Regular Inspections Key Performance Indicators Tenant Inspectors What Now? TAROE AGM AND NATIONAL CONFERENCE 2011

35 A backstop regulator The key to engagement is SERIOUS detriment TAROE AGM AND NATIONAL CONFERENCE 2011

36 Background The Big Society and the Localism TAROE AGM AND NATIONAL CONFERENCE 2011

37 Tenant Panels (these could be our localism) TAROE AGM AND NATIONAL CONFERENCE 2011

38 Tenants (all tenants) working with landlords and contractors TAROE AGM AND NATIONAL CONFERENCE 2011

39 Background Disciplines of this nature need training and funding No idea how or where the funding is to come from TAROE AGM AND NATIONAL CONFERENCE 2011

40 Background External Scrutiny in service delivery governance decision making TAROE AGM AND NATIONAL CONFERENCE 2011

41 Background Value for money or Best Value (not a new concept) should cover all landlords TAROE AGM AND NATIONAL CONFERENCE 2011

42 The designated person referral process (democratic filter) Ombudsman/Regulator What role Cllrs and MP’s TAROE AGM AND NATIONAL CONFERENCE 2011

43 Background Lets not forget that tenants still have at their disposal Landlord complaints system District AuditorCounty Court Judicial Review (the press?) TAROE AGM AND NATIONAL CONFERENCE 2011

44 Remember it is not the strongest nor the most intelligent of the species that survives It is the one that is the most adaptable to change TAROE AGM AND NATIONAL CONFERENCE 2011

45 We have learnt to be very adaptable to all this change TAROE AGM AND NATIONAL CONFERENCE 2011

46 No matter what, we will survive Thank you TAROE AGM AND NATIONAL CONFERENCE 2011

TAROE AGM AND NATIONAL CONFERENCE Comfort Break

TAROE AGM AND NATIONAL CONFERENCE am Clear Lloyd-Jones Chief Executive TSA Keynote Speaker

TAROE NATIONAL CONFERENCE 26 OCTOBER 2011 Claer Lloyd-Jones

The future for social housing providers and tenants Overview of the changes Co-regulation continues Setting standards Consumer regulation Economic regulation

Context Government reforms Public expenditure Economic and financial environment

Overview of changes Transfer of regulation functions to independent Regulation Committee within HCA Regulator sets standards Proactive role in relation to economic regulation No proactive monitoring of compliance in relation to consumer regulation Intervention powers broadly unchanged, but the basis on which they can be used changes Consultation from November 2011 Implementation from April 2012

Co-regulation Co-regulation central to the operation of the regulatory system 1.Boards and councillors who govern providers are responsible and accountable for delivering their organisation’s social housing objectives 2.Providers must meet the regulatory standards 3.Transparency and accountability is central to co-regulation

Co-regulation 4.Tenants should have opportunities to shape service delivery and to hold the responsible boards and councillors to account 5.Providers should understand the particular needs of their tenants 6.Value for money goes to the heart of how providers ensure current and future delivery of their objectives

Co-regulation Government policy is clear that good co-regulatory work between landlords and tenants is essential for delivery with the localism agenda for social housing Continued progress on local offers between tenants and landlords Development of tenant panels Annual reports from providers to tenants Opportunities from the Tenant Empowerment Programme

Consumer regulation Regulator sets standards Co-regulation – providers must meet standards and tenants must have an opportunity to hold them to account Regulator has intervention powers where there is serious harm

Consumer regulation Setting standards We set economic standards and consumer standards What we plan to consult on in relation to consumer matters: -Tenant involvement and empowerment - Home - Tenancy - Neighbourhood and community

Consumer regulation Setting standards We set economic standards and consumer standards What we plan to consult on in relation to economic matters: - Governance and financial viability - Value for money - Rents

Consumer regulation Co-regulation Responsibility of providers and others Standards apply to all registered providers Primary responsibility of Boards and those in LAs responsible for provision of housing services Coregulation/’localist’ arrangements Regulating consumer standards will be the responsibility of providers working with tenants through tenant panels, and with councillors and MPs

Consumer regulation A backstop regulator What the Regulator is responsible for sets standards will not undertake proactive monitoring of compliance with standards intervenes only in cases of serious harm duty to minimise interference has no role in relation to individual complaints does not have a role in relation to developing or disseminating guidance or good practice

Backstop consumer regulation What constitutes ‘Serious harm’? No definitive list of specific circumstances which will amount to serious harm The assessment is in relation to harm or potential harm to tenants Consideration of evidence, including extent to which there are systemic problems, and determining how the regulator will respond

Proactive economic regulation Private registered providers only Primary responsibility of Boards Regulator purpose to ensure sector remains well run, and uses resources effectively continued focus on governance and financial viability clearer expression of what is expected of Boards on value for money alive to sector and provider risks and engaging accordingly duty to minimise interference

The future All to play for Different approaches for different communities Opportunities for tenants with landlords to take co- regulation further and make it part of how business is done

TAROE AGM AND NATIONAL CONFERENCE pm LUNCH

13.30 – WORKSHOPS – SESSION 1 Main Hall - Universal Credit Department for Work & Pensions & Department for Communities and Local Government Chaired by Michael Gelling OBE Workshop 1 – Growing Together - Tenant Training Debbie Lucas TPAS Chaired by Dennis Rees Workshop 2 - Star – Survey of Tenants and Residents HouseMark Chaired by Ann Thomas Workshop 3 -Tenant Panels Nic Bliss CCH Chaired by Derek Corkell Workshop 4 – Direction on Regulation TSA Chaired by Val Imeson

TAROE AGM AND NATIONAL CONFERENCE pm COMFORT BREAK

14.45 – WORKSHOPS – SESSION 2 Main Hall - Universal Credit Department for Work & Pensions & Department for Communities and Local Government Chaired by Michael Gelling OBE Workshop 1 – Growing Together - Tenant Training Debbie Lucas TPAS Chaired by Dennis Rees Workshop 2 - Star – Survey of Tenants and Residents HouseMark Chaired by Ann Thomas Workshop 3 -Tenant Panels Nic Bliss CCH Chaired by Derek Corkell Workshop 4 – Direction on Regulation TSA Chaired by Val Imeson

TAROE AGM AND NATIONAL CONFERENCE pm CLOSING ADDRESS

TAROE AGM AND NATIONAL CONFERENCE pm PRIZE DRAW – Sponsored by Made by

TAROE AGM AND NATIONAL CONFERENCE CLOSE OF CONFERENCE THANK YOU AND SAFE JOURNEY HOME