A presentation by W H Inmon ANALYZING CALL CENTER TEXT.

Slides:



Advertisements
Similar presentations
Frequency Words.
Advertisements

Communication Transferring information from one person to another. Communication is used to instruct, clarify interpret, notify, warn, receive feedback,
Dolch Sight Word List Pre - Primer
Microsoft® Office Outlook® 2003 Training
Thinking Like a Historian
Come.
List 1.
Microsoft Office Excel 2013 Core Microsoft Office Excel 2013 Core Courseware # 3253 Lesson 8: Macros, Importing and Exporting Data.
Marketing Ch 14 The Sales Process.
Project Bidding Procedures Enhancing Data and Presentation Skills for Engineers EDASPE Writing the RFP Training Courses – July 2004.
High-Frequency Words Second Grade Room B10.
In sleep he _______to me, In dreams he ______. That _______ which calls to me And speaks my _______. And do I _______ again? For now I _______ The Phantom.
A presentation by W H Inmon BRIDGING THE GAP BETWEEN UNSTRUCTURED DATA AND STRUCTURED DATA.
Faculty of Sciences and Social Sciences HOPE Structured Problem Solving Week 12: Data Structures 1 Stewart Blakeway FML 213
Understanding the Communication Process
Welcome to AP Statistics! Sit with people who have the same color tootsie roll pop as you!
© InLoox GmbH InLoox PM for Outlook product presentation Project management software – integrated in Microsoft Outlook.
A Cloud-based Decision Intelligence Application ntegrated ecision ptimization enter idocidoc.
Microsoft Dynamics NAV 2009 RoleTailored Client Terminology May 2010.
1 Lesson Analyzing Graphs. 2 Lesson Analyzing Graphs California Standards: Statistics, Data Analysis, and Probability 1.1 Compute the range,
By: Carly Stroemel. The Nature Deal Part 2 Rose was a little nervous about this sometimes she can be a trouble maker, but Mother Nature was her friend.
Redefining Perspectives A thought leadership forum for technologists interested in defining a new future June COPYRIGHT ©2015 SAPIENT CORPORATION.
The.
KW Agent Technology Training Using the KWLS. What We Will Discuss Navigating the KWLS. The Benefits of the KWLS. ListHub 101. How to get automatic imports.
Created by Verna C. Rentsch and Joyce Cooling Nelson School
A presentation by W H Inmon TEXTUAL ETL – OPENING UP NEW WORLDS OF OPPORTUNITY.
I am ready to test!________ I am ready to test!________
Sight Words.
1 Understanding the Communication Process “The art of communication is the language of leadership.” ― James C. Humes, American author and presidential.
Sight Words List 1 Mr. Matthews Grade One can.
Complete Dolch Sight Word List Preprimer through Third
What is Free Publicity? Getting your product or service featured in a online or offline media for no cost.
Irony In Arthur Miller’s The Crucible. Vocabulary Review Pallor is a NOUN that describes one’s appearance. You can have a pallor, but you can not BE a.
District 200 High frequency words
The. to and a I you it in said for up look.
Nancy was new to America
Sight Word List.
Caption variation. Captions Should do more than state the obvious Captions do not help when they tell the audience exactly what the eye can see. The caption.
Going to the Store. It’s time to go to the store! I need to put on my shoes and coat.
1 Understanding the Communication Process “The art of communication is the language of leadership.” ― James C. Humes, American author and presidential.
Benchmarking The Art of using Numbers to Tell Your Self- Operated Foodservice Story Julie Jones, Ohio State Wexner Medical Center Liz Boone, Corporate.
A presentation by W H Inmon ANALYZING CALL CENTER TEXT – VERIZON.
Project Clio PD November 16,  Introducing historical thinking History is a discipline centered on questions and interpretations Historical thinking.
Sight Word Practice and big down a come help.
Second Grade Dolch Words egreay. a and away big.
InLoox PM Product Presentation Slide 1 InLoox PM Product Presentation © InLoox, Inc. InLoox PM 8 for Outlook Product Presentation The Project.
BIS 155 Academic professor/tutorialrank.com For more course Tutorials
A presentation by W H Inmon BIG DATA – A STRATEGIC PERSPECTIVE.
Active :: Passive Voice  Active and Passive Verb forms  Meanings  Usage  English philology dep.
 When it comes to customer service, honesty is the best policy.
BIS 155 UOP Course Tutorial For more course tutorials visit
A presentation by W H Inmon – A SPECIAL CASE OF UNSTRUCTURED DATA.
Tele underwriting is a procedure in which a home office interviewer (who may or may not have underwriting experience) interviews Applicants on the telephone.
How To Sell Your Ebook On The Internet. If you have not written your own ebook yet then you can do so quickly by first creating an outline of what you.
A. and away big blue can come down find for.
Why is it important to be logical in our everyday lives? Evaluating the Logic of Functional Documents Introducing the Selections.
The many uses of computers……...  One hot summer day. My friend and I were having a general conversation. She complained about how lonely she was. She.
ANALYZING REAL ESTATE TRANSACTIONS
Customizing Your Messages with Velocity Templates
SWIMMING IN THE DATA LAKE
ANALYZING CALL CENTER TEXT
Writing a Narrative Text
Stuck with old technology
Unit 12: Statistics.
Replace This Text With Your Title
Unit 12: Statistics.
Replace This Text With Your Title
First Grade Dolch Sight Words
61% 55% Interactive Voice Response Bot of customers would pay extra
Presentation transcript:

A presentation by W H Inmon ANALYZING CALL CENTER TEXT

Lots of companies have call centers

But do you know what is being said? Can you examine 100% of your call center conversations? What is going on in your call centers? What is on our customers mind?

When you ask a company about their call center, what do they tell you? - how many calls a day they get - how long their calls are And that is all they know.

Descriptive conversation text

textual ETL unstructured data taxonomy relational data base With Textual ETL and visualization now you can easily and quickly capture and analyze ALL your call center conversations Now you can know what your customers are actually saying

textual ETL unstructured data taxonomy relational data base And once you have created a relational data base with Textual ETL, you can do your analysis with visualization visualization

A dashboard showing what is going on in the call center

textual ETL unstructured data taxonomy relational data base Once you have created your data base, you can analyze it in any way you want Statistical Analysis visualization

textual ETL unstructured data taxonomy relational data base Building the relational data base -

Language is complex

So what do you need to do to text to turn it into a form that can be analyzed?

Proximity analysis inline contextualization Taxonomy/ontology resolution Custom variable formatting date standardization Not surprisingly, there are many facets to executing Textual disambiguation

…the Dallas cowboys always play on Thanksgiving….. Proximity analysis

…she drove her Honda past the telephone booth….. …he walked past the red Volkswagen in a hurry….. …the yellow Porsche ran well ahead of the traffic…… Car Honda Ford Volkswagen Porsche Toyota taxonomy …she drove her Honda/car past the telephone booth….. …he walked past the red Volkswagen/car in a hurry….. …the yellow Porsche/car ran well ahead of the traffic……

Whereas, John Quincy as tenant in common has purchased….. owner Beginning delimiterEnding delimiter Inline contextualization

…remove OL-995-AT from the exhaust manifold… …remove OL-995-at from the exhaust manifold… CC-999-cc Custom variable formatting

…on July 20, 1945 singer Kim Karnes came into this earth….. Date: Date standardization

A standard relational table

Doc namebyte value context

Content of text is the easy part Context of text is the hard part

And where is text found? EVERYWHERE!!! Medical records Call center Contracts Warranty Insurance claims Human resources Letters And many, many more places

+ Textual ETL + visualization = Business Value For more information about Textual disambiguation, see –

Now you can unlock the text that is found in your corporation