Q.iMPACT WebEx Session #4: Getting help, where, who & when Scott Haimerl, Mettler-Toledo Q.i Product Manager July 17, 2008 Batching Productivity with:

Scott Haimerl, Mettler-Toledo Q.i Product Manager July 17, 2008 Getting help for Q.iMPACT MT FTP site MT Q.iMPACT support Your local MT Representative Mettler-Toledo Q.i contacts 2.Live support1.Electronically 24/7

Getting help for Q.iMPACT Electronic Support: Mettler-Toledo Q.i FTP Support Site

Getting help for Q.iMPACT Electronic Support: Mettler-Toledo FTP Q.i Support Site 1.How to upgrade your firmware to A.1 2.How to license a channel

Getting help for Q.iMPACT Electronic Support: Mettler-Toledo FTP Q.i Support Site Go to Mettler-Toledo Q.i Product Support Site Now a direct “bookmark” link: Firmware downloads Select Q.i A.1 update procedure Follow instructions Select applicable A.1 Firmware version How to upgrade your firmware to A.1

Getting help for Q.iMPACT License a channel:New licenses The following procedure is only for new license activation: If you lose your license due to unforeseen circumstances for firmware versions before A.1 (A.0) you must contact Mettler-Toledo: You will need to provide your serial number so your license can be restored (do a print screen of your licensing procedure and save/print it to a record that you will not lose). If you lose your license for firmware A.1 (A.0), you have several options as outlined in the A.0 firmware WebEx. Briefly, some of the options you have include: Restore your license on the Mettler-Toledo Q.i License page Obtain a temporary license (trial) 7 day license You can run on Spill-Only mode *See details on the firmware release A.0 WebEx 2 How to license a channel Q.iMPACT WebEx sessions

Getting help for Q.iMPACT License a Channel: Receive your channel request code Training Video: Go to Mettler-Toledo Q.i Product Support Site Select training videos bookmark link: Training Videos View video on Licensing Channels

Getting help for Q.iMPACT License a Channel: Matroller Home Web Page Click on the maintenance

Getting help for Q.iMPACT License a Channel: Matroller Web Page Click on Licenses

Getting help for Q.iMPACT License a Channel: Matroller Web Page You will need to be in Program mode

Getting help for Q.iMPACT License a Channel: Matroller Web Page Enter the number of channel licenses requested Click outside the license request area to generate a Request Code Copy or make note of this request code (Keep this page open or a new code will generate when re-opened) Confirm program mode

Getting help for Q.iMPACT License a Channel: Matroller Web Page Click on link to open registration screen

Getting help for Q.iMPACT License a Channel: Matroller Web Page Move window up to reveal Q.i software registration box

Getting help for Q.iMPACT License a Channel: Matroller Web Page Select Q.iMPACT

Getting help for Q.iMPACT License a Channel: Matroller Web Page 1.Page down to reveal the license block 2. Fill out license block: Contact information Paste or type request code Enter serial number Where to find serial number 3. Click next

Getting help for Q.iMPACT License a Channel: Matroller Web Page 2. Paste here 3. Click anywhere outside the code box 4. Click submit – activation accepted 1. Copy your authorization code

Getting help for Q.iMPACT Q.i Serial Number Verification: Matroller home page Verify your channel license activation Go to matroller home page Select PAC button

Getting help for Q.iMPACT Q.i Serial Number Verification: Matroller web page Select “Assign channels”

Getting help for Q.iMPACT Q.i Serial Number Verification: Matroller web page Licensed channels will appear in green

Getting help for Q.iMPACT Q.i Serial Number Verification: Matroller home page Return to home page Select Run Mode Finished

Getting help for Q.iMPACT Live Support:Mettler-Toledo support: Telephone support: 1.Contact your local MT Representative 2.Support Center: Toll Free (USA) International Support center standard hours: Monday – Friday 8am to 5 pm EST After hours: Your call will be received by our call center Call is forwarded to the “on-call” technical support person Technical support person will call you back

Bradley Timm –Office: –Cell: Mark Whitt –Office: –Cell: Scott Haimerl –Office: –Cell: Scott McKinney –Office: How to use & licensing assistance Software support & licensing assistance Business issues & licensing assistance Licensing assistance Live Support:Mettler-Toledo Q.iMPACT Support Contacts: Getting help for Q.iMPACT

1.Backup recovery procedures March 19th Mark Whitt and Scott Haimerl 2.New features in A.0 firmware April 17th Mark Whitt and Scott Haimerl 3.Optimizing material paths and channels June 19 th (Recorded) Bradley Timm and Scott Haimerl 4.Getting help, where, who, when? July 17 th (Recorded) Julia King/Scott Haimerl 5.Guidelines for insuring a successful installation August 21st Bradley Timm and Scott Haimerl 6.Support tools and how to use them September 25th Mark or Bradley and Scott Haimerl 7.Mettler-Toledo Q.i 365 product (license required) October 23rd Bradley Timm and Scott Haimerl

Thank you for your participation! See you next month for WebEx #5: Guidelines for insuring a successful installation