Building Bridges With Language™ Molloy, LLC – Business Development Group Dan Molloy Video Series 4 of 5.

Slides:

Advertisements

Similar presentations

A matter of using courtesy and good manners.

Advertisements

Effective Phone Techniques

Sales Techniques for Top Performers Day 2. Sales Techniques for Top Performers Day 2 To become a Top Performer, you need to: 1.Claim Your Pitch 2.Build.

Giving and Receiving Feedback. Giving and receiving feedback is our opportunity to help others and our selves become better! Giving and Receiving Feedback.

By: Taran Kanabar. I think that the best dramatic skill that I have is voice projection because I am usually loud and clear. Although sometimes I get.

The following are ten ways to harness the power of active-listening: Concentrate on what the speaker has to say. Listen for content and emotion to understand.

When you can’t find the words, let “Say It At Your Wedding” be your voice.

Tool #9: Active Listening Employee Success Toolkit Copyright Harriet Meyerson

Provided by the LAUSD Food Services Division

Basic Listening Skills S.A. Training by University Counseling Services Truman State University.

Forging Success Through Better Presos Doyle Freeman.

Active Listening. Active listening is your ability to fully give your attention to someone who is talking. What is Active Listening?

How to Write and Give A Speech

©Archangel Raphael and St. Mina, Palmdale CASeattle, Love Ret., March 2013 LoveLoveLoveLove.

By: Eric Lugo. Introduction There are seven ways in this presentation on how to improve listening skills. Good listening is an essential part of active.

Marriage and Family Life Unit 1: Communicating With Others.

Customer Sources 1.Yourself 2.Prospects who do not get involved with the opportunity 3.Everyone Else – Warm Market.

How to prepare for work.

Student Collaboration Development A Stand Alone Instruction Resource By Kareem Jabbar Downer-Shojgreen.

MODULE 15 WORLD CLASS CONVERSATION WORKSHOP. Selling The Value of IGS Energy introducing World Class Conversations.

RELATIONSHIPS. What is important in a relationship?  Communication – the process of sharing information, thoughts, or feelings.  How do we communicate?

What Is Active Listening?

CAMP 4:4:3 Power Session 2: Customer Service Selling.

“The foundation of knowledge is the willingness to listen

EQ, Active Listening & Risk Authentication. Improving Your EQ and Active Listening Skills Will Make You Better at Authenticating Risk and Closing More.

 Conflict is a normal part of daily life.  While we cannot avoid conflict there are methods we can learn in order to handle conflict in a constructive.

COOL TOOLS Reactions and Stress. Learning to React Well Managing emotional reactions means choosing how and when to express the emotions we feel. People.

Welcome to the How to Talk to Animals, The Complete System: Advanced Topics Home Study Course Bonus Class.

wikipedia shows :Communication is the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior.

You’ve Got to S-M-I-L-E! (805) cell (805) home (805) work Cheryl D.Volden.

GOOD CONVERSATION STRATEGIES BCNC Foundations 3 / Caitlin Jacobs.

“Do NOW” “Do NOW” What is the Definition of Peer Pressure? What is the Definition of Peer Pressure? What is the difference between Direct and Indirect.

Your presentation FAQs from customers Overcoming objections Closing the sale.

How We Practice Molloy,LLC – Business Development Group Dan Molloy.

Mastering the Psychology of Selling by Phone. What is a Small Business entrepreneur? Entrepreneur n. a business man or woman of positive disposition who.

Building an Effective Website. Start with a plan  Have clear goal and design your entire site with those goals in mind.  Research and develop a sketch.

Everyone Communicates Few Connect

NH-PTAP Dave Pease, Program Manager Amanda Duquette, Program Specialist Martha Keene, Program Specialist.

Tommy Elbert.  I really liked the listening skills we learned in this class, I feel that listening is a vital part of all communications  One Way to.

Delivering Outstanding Customer Service Presented by Kristina Spalding Every effort, every time, for every person.

CIT De-Escalation Main Points Laurel Highlands Region Police CIT

BLOCK TWO COMMUNICATION IS KEY !. Welcome This training block was created to bridge the gap between supervisors and workers. The goal of the block is.

Listening Skills For School Outreach. 2 Hearing Refers to the process by which sound waves hit the ear with speed and are transmitted to the brain. It.

Fall “I” messages A way to express your feelings A way to communicate to others without putting them on the defensive. Turn the following statements.

Communicating Effectively (1:46) Click here to launch video Click here to download print activity.

The Communication Process WHAT IS COMMUNICATION?.

WHAT IS COMMUNICATION? “ It is defined a transfer of Knowledge, Information, Perceptions and Understanding between Various Parts and Members of Organization”.

Professional Conversations for Difficult Situations Active Listening Tools for Effective Communication Heidi Ricci.

English Language II (5). Audio practice Listen to Katia talking with Alex about what she likes to do on the weekend with friends and family. Then, choose.

Everyone Communicates Few Connect By, John C. Maxwell.

Presented by Jeisyn Murphy, Bright Mind NLP and Consulting Group.

Title of the program Session x – Interpersonal Skills Name of Institution- Facilitator- Faculty- Date- Course designed by U-Connect Initiative, Heartfulness.

SEXUAL ABUSE SEXUAL ABUSE IS AN EPIDEMIC IN THE USA. NO ONE HAS THE RIGHT TO SEXUALLY ABUSE ANOTHER PERSON.

Chapter 6 – Lesson 1 Building Healthy Relationships S. Jett, NBCT MMS Physical Education.

5 Languages of Appreciation in the Workplace

Prepared by : Miss. Nadia-ZAID Supervised by : Mr. Jamal-SMAIN.

Presented by: Shymaa Alsheikh To Dr.Anter abdellah How to Get the Confidence to Speak inFront of a Class or public.

Love and Spirituality By Christine Behlmann East.

Elements of Communication How do you communicate with your friends, family, teachers, and co-workers?

Conflict Resolution. 3 Basic Conflict Styles ➔ Avoidance ➔ Confrontation ➔ Problem - Solving.

COMMUNICATION. What is Communication? Communication is the exchange of information through words or actions.

When it comes to dealing with people in person, whether you’re at a job interview, serving a customer at work, or just seeing your friends, your body language.

Practicing Communication Skills In this lesson, you will Learn About… How body language can help you communicate. Why “I” statements are more effective.

Listening is the highest compliment one can pay to another human being. Listening attentively (actively ): shows respect. builds trust. cements relationships.

Behaviour Management.

Active Listening.

Peer mentor training Session 1

Communications Haven, Yovannca.

Presentation transcript:

Building Bridges With Language™ Molloy, LLC – Business Development Group Dan Molloy Video Series 4 of 5

Long term trust

Trust takes time

It starts as… maybe trust

Blink of an eye

Trust or no trust… ?

Woman’s intuition

Automatic assessments

It begins instantly It’s automatic! You lighten their load… or You add more baggage…

Say the right things… Lighten their load +++++

Speak the wrong words… Confuse them Talk down to them Add more baggage

Gift giving

They always know

They know instantly They assess your competence

You know instantly also!

You just know it! Feel it! Sense it!

They don’t say anything… However… who you are being is very clear to them…

The gift you can give Focus Attention Energy

Ringgggg – Get set! Listen “actively”

Get out of the service bays… It’s not the right place to create a relationship You need a quiet area

Gift #1 = Your attention

Gift #2 = Your words

Re-cap

Produce the assessment you want In the prospects and customers … in 10 – 15 – 20 seconds Every day

Build maybe trust

Hmmmmm… These people sound different… Maybe I can trust them?

You’ve create a mood of trust

What they want… Someone to trust Someone who listens Someone who promises Someone who is qualified Someone who is always there Someone who offers a fair price

Make your offer & be quiet Let them hit the ball back your way They will Then you’ll know what to do

Maybe Trust I Part of the foundation

Maybe Trust II Created in the store

Hmmmmm… Maybe I am in the right place

Phone and POS = same model CFR – R – P – A – D – CFA Language is the same Actions are different

Long term trust is “bedrock”

Re-Cap Non – Trusting prospect How much is? You produce trust and relationship Offer a choice close … it’s simple…

Only Two Parts… Build Trust Have a Conversation for Action

Next Video Designing the actual dialogue Word by word… line by line…