Organizational Culture Eileen O’Donoghue. How we do things around here.

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Presentation transcript:

Organizational Culture Eileen O’Donoghue

How we do things around here.

Organizational culture determines strategy, goals, and modes of behavior.

LEVEL ONE: ARTIFACTS Visible Processes of an Organization

LEVEL TWO: ESPOUSED VALUES Strategies, goals, and philosophies of an organization

LEVEL THREE: SHARED TACIT ASSUMPTIONS Unconscious, taken for granted beliefs thoughts, and feelings

CUSTOMER SERVICE

“Without conscious and deliberate effort, inertia always wins” -Tony Hsieh LEVEL THREE: SHARED TACIT ASSUMPTIONS

ZAPPOS LEVEL ONE: ARTIFACTS

LEVEL TWO: ESPOUSED VALUES 1)Deliver WOW Through Service 2)Embrace and Drive Change 3)Create Fun and A Little Weirdness 4)Be Adventurous, Creative, and Open- Minded 5)Pursue Growth and Learning 6)Build Open and Honest Relationships With Communication 7)Build a Positive Team and Family Spirit 8)Do More With Less 9)Be Passionate and Determined 10)Be Humble

LEVEL THREE: SHARED TACIT ASSUMPTIONS

” Hubert Joly LEVEL THREE: SHARED TACIT ASSUMPTIONS

BEST BUY

LEVEL TWO: ESPOUSED VALUES 1)Have fun while being the best. 2)Learn from challenge and change 3) Show respect, humility, and integrity 4)Unleash the power of the people

Underlying Assumptions Tony Hsieh Articles Mandatory Call Service Training Free Shipping Espoused Values Deliver WOW Through Service Build Open Communication ZAPPOS

Underlying Assumptions Richard Schulze Hubert Joly Articles Geek Squad Blue Shirts Espoused Values Learn from challenge and change Unleash the power of the people BEST BUY

TAKEAWAYS

Thanks Sian Muir Steve McKelvey Susan Carlson