Information Technology Services ITS Update to UMG Thursday 22 nd April 2010 Alison Trpevski – Associate Director Client Services – ITS

Key ITS Projects & Initiatives Network improvements & Upgrades –Network Futures Study – assessing academic and research reqts –New Central firewall and gateway – security,reliability, SPAM & Virus filtering –Improving network speed, capacity and reliability (ie Albany link) –EduRoam –Wireless network upgrade –Internet usage monitoring Lectopia transition to ITS / CATL Audio Visual – lecture capture devices, video linking of Clews & Ross Central Service Desk services Student – Google Apps ECS - Central & Calendaring Service

Key ITS Projects & Initiatives Business System Upgrades – Alesco, Peoplesoft, Maximo, Cardax (security system), Enforceit (Parking system) Application Developments – Student Housing, Complaints Handling, Scholarship Database, Risk Management Delegation Authorisation Review Standard Operating Environment – SOE – for more effective desktop support and management Policy & Planning team improving UWA-wide IT consistency and collaboration – Technical Architecture Board – Technical Contacts Group – Standards developed for Desktops, security, server rooms – Benchmarking against other Universities Service Expansion – ICRAR Support, Public Entities, Currie Hall

Internal ITS Review 7 year cycle for administrative unit reviews ITS review in July Client Surveys to be distributed by IRU shortly Invitation for submissions / feedback regarding ITS service

New Appointment University Librarian and Director, Information Management Dr Mary Davies (Deputy Chief Information Officer and Director of Research & Learning Support at King’s College, London)

ECS Benefits Improved communication –Common shared staff address lists –Share distribution lists for group communications –Shared calendars for more effective meeting scheduling –Ability to co-ordinate booking rooms and other resources –Synchronisation with mobile PDA devices –Effective filtering for SPAM and viruses Automatic provisioning for new staff Easy to use administration tools for remote management Pheme password synchronisation One system, one support structure – reduced costs Local IT staff can focus on your business needs Improved reliability and resilience