SG ADMINISTRATION PRELIM REVISION. UNIT 1a: Organisation Structures Charts show Structure and size Levels of management Lines of communication, command/

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Presentation transcript:

SG ADMINISTRATION PRELIM REVISION

UNIT 1a: Organisation Structures Charts show Structure and size Levels of management Lines of communication, command/ authority Spans of control Relationships – line and lateral

UNIT 1a: Organisation Structures Charts can change Tall or flat Affects of restructuring

UNIT 1b: Functions of Departments  Purchases  Sales/marketing  Finance  Human Resources/Personnel  Administration  IT Services  Centralisation of services

UNIT 2a: Office Layout Layouts  Open plan or cellular  Features/advantages  What to consider when changing HOW to bring about change Involve workers Communicate with workers – ideas – tell of benefits Check on benefits

UNIT 2b: Health and Safety Legislation to know:  Health and Safety at Work Act  Display Screen (Equipment) Regulations  Reporting of Accidents  First Aid  Responsibilities of employer and employee

UNIT 2b: Working practices Working out of office:  Teleworking/homeworking using computers to link  Hot desking  Flexitime

UNIT 2c: Reception  Reception area – features  Reception duties Deal with visitors Deal with books – reception register, staff in/out, appointment diary Security

ICT - Information and Communications Technology  Hardware  Software Word processing Spreadsheet Database Powerpoint E-dairy  Editing  Formatting  File management  Networks – LAN, WAN

ICT - Information and Communications Technology Internet Equipment: modem ISP URL - address Search engine Websites – web pages Download Good web page/site Home page Hyperlinks (easy to navigate) Search facility in site Contact details Ecommerce – online booking – secure payment

UNIT 5: Sources of Information  Electronic sources  Paper based sources  People based sources

UNIT 7: Travel  Requirements – travel request form  Research – internet  Booking In writing: accommodation booking form/travel booking form By fax, , traditional post  Prepare itinerary  Payment  Expense claims

UNIT 6: Presentation and Presentation of Information  Written Letter, memo, report, itinerary, form  Graphs and charts Bar chart, line graph, pie chart etc  Equipment/software to present Digital projector/powerpoint; flip chart, overhead projector

OFFICE EQUIPMENT  Printers (colour?)  Photocopier - collator  Laminator  Binder  Camera  Scanner  Shredder