Communicating in the Workplace. Importance of Effective Communication Cornerstone for establishing trust Cornerstone for new business and customer retention.

Slides:

Advertisements

Similar presentations

What Is Emotional Intelligence?. Emotional Intelligence (EI or EQ) EI is the ability to perceive, control and evaluate your emotions.

Advertisements

 THE RULES This is individual work.  Absolutely no talking or communication of any kind between pupils.  Any pupil caught breaking these rules will.

The Communication Process Chapters 1 and 2. Elements of Communication What must happen for human communication to take place?

Delivery: Vocal & Nonverbal Communication International Debate Education Association.

Chapter 12 Communication The A-Team Presents Craig Rosengreen Justin Zhang Tristan Bussell Jeff Williams Kyle Doran.

{ Nonverbal Communication Sarah McAllister, Lydia Martin, Stephanie Sedmak.

Communication Theory November 2011, Alex Righolt.

Tips for Effective Communication

“Any means by which you share a message”

Effective Communication

Warm Up How important do you consider effective communication skills? Write a brief paragraph about the importance of effective communication skills.

Now I Get It! Nonverbal Communication Hamilton County Developmental Disabilities Services Click enter key to advance slide show.

RELATIONSHIPS. What is important in a relationship?  Communication – the process of sharing information, thoughts, or feelings.  How do we communicate?

Non verbal communication. © copyright 2001 Commonwealth of Australia Funded under the Workplace language and Literacy Programme by the Commonwealth through.

Warm -up: Warm -up: Yes, write it all down!!!! Yes, write it all down!!!! Match the action to the message. Match the action to the message. Action:

Different forms of communication 2A.P1 / 2A.M1. The Communication Cycle.

Communication Introduction to Business & Marketing.

WHAT IS COMMUNICATION?. COMMUNICATION Different types of communication:  One to one conversations  Group conversations  Formal communication  Informal.

Effective Communication. What is Communication? Communication The sharing of a thought, an idea or a feeling.

Effective Communication. Verbal Non-verbal Spoken words Written communication Facial expressions Body language touch Communication: exchange of information,

Chapter 4: Nonverbal Communication Skills

Public Speaking Nonverbal Communication. Vocabulary  Nonverbal Message- Facial expressions or body language used to convey messages  Body language-

Warm up! Explain this saying: “Actions speak louder than words” Give an example of it.

Communication- the process of sending and receiving messages.

COMMUNICATING HUMAN SERVICES MRS. BLANK. OBJECTIVES Discuss various forms of verbal and nonverbal communication Demonstrate effective communication skills.

Module 1, Lesson 1 The Art of Communication. TWO-WAY COMMUNICATION RECEIVERSENDERMESSAGE FEEDBACK.

COMMUNICATING IN THE WORKPLACE. What is Communication The activity of sending meaningful information.

 This presentation will help you become a better public speaker through: › Effective use of gestures, words, and voice to engage learners › Responding.

Non Verbal Communication How necessary is it to use and interpret it? Demosthenous Christiana.

Non-verbal Communication. How necessary is it to use and interpret it?

Communication Additional Notes. Communication Achievements 7% of all communication is accomplished Verbally. 55% of all communication is achieved through.

Non-Verbal Communication a.k.a. Body Language. Breaking Down Communication Verbal – just the words, easiest to control Non-verbal – all the other messages.

COMMUNICATING IN THE WORKPLACE. Communicating in the Workplace Negotiating; bargaining; persuading Greeting people; representing others to the public;

Communication Skills: Medium for All Nursing Practice

The importance of non-verbal & verbal skills when seeking a job.

Communication. What is Communication? The process of exchanging information, ideas, and feelings between a sender and a receiver.

Good Communication skills are very important. Each of us should have the ability to send messages which accurately represents represent our ideas, beliefs,

 Negotiating; bargaining; persuading  Greeting people; representing others to the public; selling  Courteous telephone skills  Reporting, conveying.

Communication Jargon. jargon jargon: A special language of a particular activity or group.

PROFESSIONAL COMMUNICATIONS REVIEW. THE PROCESS OF CREATING AND EXCHANGING INFORMATION.  WHAT IS COMMUNICATION?

1 Professional Communication. 1 Professional Communication.

English for communication studies III Semester 2: Spring 2010 Instructor: Stavroulla Hadjiconstantinou Angelidou Nectaria Papaneocleous.

Chapter 3: Nonverbal Communication. Body Language Multi-channeledEmphatic gestures Descriptive gesturesPosture StanceProxemics Communication imperativeMannerism.

How to Give an Effective Speech by Using Verbal and Nonverbal Cues.

COMMUNICATING WITH OTHERS Ch. 3. What is communication?  The act in which one person sends a message to another person and receives a response.  2 people.

Introduction to Business & Marketing

Secrets of Body Language: Enhancing Your Nonverbal Communication Skills.

O The Feedback Culture. o Theories of Communication. o Barriers. REVIEW.

Non-Verbal Communication Skills The process of sending and receiving messages without using words, neither spoken nor written.

Lecturer:Nada Mohamed Ali Year : 2015/2016 communication skills for Health Sciences 101 COMMUNICATION SKILLS Foundation year Lecture No:2.

Non-verbal communication. Non-verbal messages People tend to believe in non-verbal messages more than they do with verbal messages.

NONVERBAL COMMUNICATION.  As much as 93 % of communication is nonverbal, with 55% sent through facial expression, posture, and gestures and 38% through.

 Communication. Numbering Off Game  Each student must say a number….  The goal is to make it to 28 without having two people say the same number at.

Communication. What is communication? Communication is successfully making your wants, needs, feelings and ideas known to other people. There are three.

AIM: WHAT ARE TYPES OF NONVERBAL COMMUNICATION? Do Now: Handout HW: Spelling Sentences.

1 COMMUNICATION SKILLS UNT in partnership with TEA. Copyright ©. All rights reserved.

Communication. Communication It is a process of exchanging –  Information  Ideas  Thoughts  Feelings  Emotions Through –  Speech  Signals  Writing.

Principles of Communication

Verbal And Non-Verbal Communication

Communicating in the Workplace

Communication TODAY I Will and you will be able to:

Understanding Communication

What Is Emotional Intelligence?

Workplace Communication

Employability Skills Communication.

Introduction to Business & Marketing

3 Forms of Communication

Types of communication

Presentation transcript:

Communicating in the Workplace

Importance of Effective Communication Cornerstone for establishing trust Cornerstone for new business and customer retention Increases productivity

What is Communication? The activity of sending meaningful information

What is Communication? You only communicate when the message you send out has been received and sent back to you so you know that it has been properly understood

Caution! Remember, the message must be received and sent back to ensure it was properly understood!

Communication Model

Non-Verbal VS Verbal Communication Verbal Communication- Communication expressed through words Non-Verbal Communication- Wordless communication

Nonverbal Communication Hand Gestures Facial Expressions Touching Body Language Eye Contact Turning your back to the speaker What Other Ways Can You Think Of?

Non-Verbal Communication

Activity Charades- A communication game where one party uses non-verbal communication to express a message to the recipient Instructions:  Select a message from your marketing teacher that you will act out to the class. You must use NON-VERBAL communication. Absolutely NO WORDS!

De-Brief Students will respond on a piece of paper and submit before leaving:  Communication defined  Nonverbal Communication defined  How can nonverbal communication be expressed in the workplace?  What kinds of messages do you give your co- workers and employer through your ACTIONS?