Change management and leadership in public library services Review : what we have learnt, what remains CHANGE MANAGEMENT & LEADERSHIP IN PLS University of East London Lecture 11: Shiraz Durrani

Lectures Role and purpose of the public library Public libraries and the search for relevance & justice Achieving the vision of a just information society Management & leadership in public libraries Policies, planning and performanceMeeting information needs of peopleProjects and co-productionThe modernisation review of public librariesZoinul Abidin: LBB&D Libraries: policies & prioritiesInnovation & change: the power of “correct” ideas Shiraz Durrani2

Workshops & debates Current debates in public library services (set task) Investigating communities: how and what (+ planning “investigating communities” bus ride). Reports from “investigating community” bus ride: lessonsAnalyse changes in social life in the last 10 yearsLibrary dreams (1): The Dark Angel experience * Investigate possible library partners within & outside B&D Staff & community empowerment exercise Your experiences of “good” and successful library services, policies & practices. What made them “good” & successful? Group exercise: Planning a service “fit for purpose” Innovation & change case studies Shiraz Durrani3

Learning by doing IFLA/UNESCO Public Library Manifesto (1994).Library dreams (2): Design a relevant, “equal” library“Investigating local communities” bus ride – group reportsUEL Docklands LibraryPaul Hogan, Head of Service for LeisureVisit: UEL Docklands LibraryRichard Sved, MLAVisit: Waterstone in Ilford Tim CoatesManagement Forum (LBBD management answer student questions)Amir Rashid: Policy Led Budgeting: Resourcing our Priorities. (LBBD Policy & Perf.)A speaker from Harmony HouseGurdish Sandhu: “Meeting student needs at UEL at a time of rapid change" Shiraz Durrani4

Handouts Investigating communitiesCILIP: What makes a good library service?BBC: Library usageMade in DagenhamWorksheet: SWOT analysis of your organisationProject management toolsCompass: Coproduction (executive summary)Library users charterBBC: Peter Day: Global BusinessInnovation (EFMD presentation)Bason, C. : Leading public sector innovation: co-creating for a better society.Innovation case study, Barnet (1) film: I’m lovin’ the libraryInnovation case study, Barnet (2) film project proposalInnovation case study, Barnet (3) film project evaluationRecommended readings (new books) Shiraz Durrani5

Learning support Moodle intranet Learning by doing : visits & guest speakers Resources Mentoring Workshops & debates Shiraz Durrani6

Ideas into action Coursework Prepare a proposal for a pilot project to deliver a new library service as a way of meeting new or unmet needs. Due: Shiraz Durrani7

Learning outcomes PersonalService Evidence from practice Evidence from Module feedback Academic, professional, practitioner Shiraz Durrani8

What’s missing? Academic Professional Practitioner Shiraz Durrani9

The future Innovate and lead? Change & develop: self and service Self empower?Same as before? Shiraz Durrani10

Further information Further information about the Skills for a Globalised World: Relevant Skills for Public Library Staff Project which developed the Change Management Module is available at: Further information about the Quality Leaders Project – Youth (QLP-Y) which informed the Skills Project available at: Shiraz Durrani11

Goodbye Wishing you all the best, shiraz Shiraz Durrani12

Workshops & debates Group exercise: Planning a service “fit for purpose” Support and guidance session for completing assignment Shiraz Durrani13

Learning by doing Gurdish Sandhu, Associate Director, Library and Learning Services, University of East London: Meeting student needs at UEL at a time of rapid change Shiraz Durrani14