Transferring Knowhow Slides extracted from Nancy Dixon’s presentation to apqc in of 25 slides used for TAFE KM Toolkit 4 learning object on transferring knowhow.

The type of knowledge - tacit or explicit The nature of the task - routine or non- routine Similarity between the source and receiver team - absorptive capacity Differences that Matter

TACIT KNOWLEDGE EXPLICIT KNOWLEDGE Knowledge that can be written down or expressed verbally. Knowledge that resides in the minds of individuals and is surfaced in response to a situation or action.

TACIT KNOWLEDGE EXPLICIT KNOWLEDGE A proposal document Standards for flushing a fractionation tower How to create a macro in Word7 CPR steps When to close a sale How to create an architectural design for a specific site Interpreting seismic data Diagnosing an patient illness

ROUTINE TASKSNON-ROUTINE TASKS Each step of the task varies depending upon the outcome of the previous step Each step of the task is predictable from the previous step

ROUTINE TASKSNON-ROUTINE TASKS Diagnosing a copy machine repair Developing a new product Writing a proposal Restructuring an organization Dealing with an airline emergency Replacing a part in a copy machine Installing a gas tank Cooking a McDonald’s hamburger Serving a meal on an airline

Absorptive Capacity The ability of a group to recognize the value of new, external information, assimilate it, and apply it to commercial ends is largely a function of the group’s level of prior related knowledge which could include: basic skills shared language knowledge of recent scientific developments technology culture Cohen & Levinthal, (1990)