Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit.

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Presentation transcript:

Knowledge Management

Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit knowledge assets to meet mission objectives.

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KM Thoughts “KM is a JOURNEY not a DESTINATION” -Warick Holder

What is Knowledge? Source: R. Ackoff’s “Pyramid to Wisdom” (1989, 1996) 12 Data Information Knowledge Wisdom Raw / hard facts Collection of related data with context and perspective Organized information that provides guidance or initiates action Understanding that permits knowledge to be used

Knowledge Assets (KA) = People knowledge = Media- based Explicit Written down Tacit in People’s head Individuals Paper-based MultimediaDigitally-Indexed Digitally-ActiveIntellectual Property © ™ (sm) Patents Groups

Types of Knowledge 14 Explicit Knowledge Knowledge that is written down – and thus, easily recorded, shared, tracked, and measured, as well as edited or improved by others. Tacit Knowledge Knowledge in your head. What you know but cannot easily share that lets you do a better job.

Agents of Knowledge

SECI Model

Let’s share…? We do to manage: Data Information Knowledge To reflect individual and organizational wisdom (approach) & What are the challenges we face on knowledge sharing in an organizations Time: 15 min group discussion : 5 min each group presentation

Pillar’s of KM

Implementing and Maintaining KM KM Who’s Responsible? Why Implement KM? IT’s Role in Implementing Maintaining KMS Strategy for Implementing

Knowledge is not located in central repository; Knowledge is not organized for easy search; Knowledge security is not guaranteed KM: Challenges

Increasing Speed of Uptake of Technology 35 Year 13 Year 5 Year 1 Year 100 Million in 6 Month 50 Million Footprints in Nepal

Mobile and Internet in Nepal 92.68% २ करोड ४५ लाख ५६ हजार Tele Density ( २६४९५५०४ मध्ये ) 33.15% ८७ लाख ८३ हजार ८७ लाख ८३ हजार Internet Penetration MIS Report of NTA, Ashad 2071 Footprints in Nepal

Thank You