SSE 3 Knowledge Management 1. Knowledge Management Concepts.

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Presentation transcript:

SSE 3 Knowledge Management 1. Knowledge Management Concepts

Knowledge management Why? Definition What is? Intellectual Capital Human Capital Structural Capital

Knowledge Management Forces Driving Knowledge Management Knowledge Management Systems Issues in Knowledge Management

The Nature of Knowledge Data Information Knowledge Alternative Views of Knowledge Subjective View Objective View

Different types of knowledge Classification of Knowledge Procedural or Declarative Knowledge Tacit or Explicit Knowledge General or Specific Knowledge Knowledge and Expertise

Location of knowledge Knowledge in people Knowledge in artifacts Knowledge in organizational entities

Knowledge Management Solutions Knowledge management processes Knowledge management systems Knowledge management mechanisms & techs Knowledge management infrastructure

Knowledge Process Knowledge discovery Knowledge capture Knowledge sharing Knowledge application

Organizational Memory (OM) What is? Why is Organizational Memory so poor? Tools for Organizational Memory Hypertext Groupware Rhetorical method