1 IBM TIVOLI Business Continuance Seminar Training Document

2 As a result of rapid growth in network computing, reliance on Internet technologies and emergence of large databases; data protection through backup and recovery strategies have become critical. Lost data can result in lost revenue, business credibility, customer loyalty, and competitive edge. These issues have forced IT Managers and Directors to take a more proactive role in addressing their organization’s disaster recovery issues and has increased pressure to quickly identify and implement a solution, which will have an immediate impact on the stability and security of their e-business infrastructure. Tivoli Software from IBM has many cutting edge solutions that help IT Managers meet the challenges they are facing today. Tivoli Software from IBM Overview

3 Tivoli Disaster Recovery Planning Seminar Overview Tivoli [and business partner] is sponsoring a business continuance management seminar, “Disaster Recovery Planning: Protecting Your Data from the Unexpected,” which will address Tivoli’s business continuance solutions for data and storage management. The objective of the seminar is to create awareness of Tivoli’s e- business solutions for disaster recovery planning and generate qualified leads for the sales force. The seminar will focus on educating customers on the tangible benefits, which Tivoli’s business continuance solution can provide. Prior to your call, contacts may have received an invitation to the seminar through the mail/ . This invitation briefly mentions the solutions that will be addressed at the seminar. A small percentage of the invitees may have already registered for the seminar via the website, fax back or by calling Tivoli directly.

4 Tivoli Business Continuance Seminar Overview Invitee Profile: –IT Managers –IT Directors –CIO Corporation Profile: –Large to mid-range enterprise corporations –Existing E-business with large transaction flows –Organization seeking to expand into e-business –Organization needing to quickly implement a solution –Corporations with large, diverse IT infrastructure Some invitees may be existing consumers of Tivoli and/or IBM products.

5 Tivoli Disaster Recovery Planning Call Objectives What is your objective? –Register prospects for the business continuance management seminar –Generate qualified leads for sales force follow-up The primary goal is to register prospects for the Tivoli business continuance management seminar, “Disaster Recover Planning: Protecting Your Data from the Unexpected”. We are not selling a specific software or solution in this first touch. What if they want to speak to someone regarding Tivoli? –Your secondary objective is to offer sales representative follow- up. –Whenever possible, generate a lead for sales follow-up.

6 Tivoli Disaster Recovery Planning Seminar Product Information Components of the solution: Tivoli Storage Manager: Tivoli Storage Manager protects and manages your mission-critical business information in an enterprise-wide Storage Area Network (SAN) and traditional network environment. Tivoli Storage Manager's host of optional products offer an end-to-end scalable solution spanning laptops to mainframes on over 35 platforms. Features include: Centralized Storage Management SAN features, such as LAN-free backup and tape sharing Automated network incremental and sub-file backup, archive, and retrieval The industry's fastest recovery time Space management file migration High-speed, policy-based disaster recovery Optional data protection for most popular , databases, and applications **Tivoli Storage Manager is the product of choice in more than one million systems worldwide, including more than 80 of the Fortune 100 companies.

7 Components of the solution: Tivoli Disaster Recovery Manager: Tivoli Disaster Recovery Manager (DRM) assists with disaster recovery of the Tivoli Storage Manager server and its clients. DRM is a separate feature that works with Tivoli Storage Manager to provide: Automated generation of a customized server disaster recovery plan Off-site recovery media management Inventory of machine information required to recover the server and its clients Centralized management of the disaster recovery process Executable scripts that assist in recovery automation Electronic vaulting of storage pool and database backups Tivoli Disaster Recovery Planning Seminar Product Information

8 Components of the solution: Tivoli Data Protection for Applications: Tivoli provides a family of add-on, application specific solutions that leverage the capabilities of the Tivoli Storage Manager server to protect your mission-critical applications, such as databases and collaboration applications, and hardware. Examples of "application aware" solutions for: Mail – including Domino and Exchange Database – including Informix, Oracle, MS SQL, and DB2. Application Server – including Websphere ERP – including R3 Hardware – including Enterprise Storage Server and EMC Summetrix. Tivoli Disaster Recovery Planning Seminar Product Information

9 Why should IT Managers/Directors be interested in Tivoli? The Tivoli Disaster Recovery seminar can address IT managers needs to help their company recover from a disaster with complete assurance. IT managers have many data availability/recovery issues they need to consider when creating a business continuance plan. Such as: How to ensure they have a high-speed, disaster recovery plan in place? How to maintain current system functionality while implementing a disaster recovery plan? How the coordinate and track off-site movement of their tapes? How to off load their LAN with SAN features? Tivoli Disaster Recovery Planning Seminar Additional Information

10 Tivoli has answers to these questions in one place to help ease the pressure on the IT manager prior to or during a disaster: Tivoli Storage Manager allows you to either archive only files which have changed since your last back up or you can choose to back up all files on an hourly, daily, or weekly basis. Tivoli Storage Manager centralizes data protection. Tivoli Storage Manager has the ability to move backups to the SAN and use the SAN to share tape libraries among multiple Tivoli Storage Manager servers. Tivoli Disaster Recovery walks you through setting up a disaster recovery plan that coordinates with your Tivoli Storage Manager backups and automates vital recovery steps to bring your business back to normal. Tivoli Disaster Recovery Manager provides a centralized recovery plan. …and all of this with one interface Tivoli Disaster Recovery Planning Seminar Additional Information