Heart of England NHS Foundation Trust CSS Division National Survey Outcomes & Staff Engagement, 2012 With comparison where applicable: Heart of England NHS Foundation Trust Overall (plus trend)

During 2012, the Trust undertook the National Staff Survey as a census. The National Survey provides a staff engagement rating and by running a census we are able to provide an engagement rate from this data (which we haven’t been able to do before). ‘Local’ engagement rating was created using employee engagement specialists, Ipsos MORI, some 3 years ago, and therefore, we included those questions into the National Survey to enable us to have benchmark data. Therefore, you will find in this report: Your 2012 National Engagement Score for your directorate Your 2012 Local Engagement Score for your directorate and a comparison to your 2011 Local Engagement Score (if available) The full data set for your directorate, can be found on the HR website under Wellbeing, then Surveys. We would encourage all directorates to look closely at the data provided and consider how they can improve staff engagement within their areas. Improved staff engagement leads to improved patient care. With the publication of the Francis Report, it is more crucial than ever to do everything we can to ensure patient care is of the highest possible quality and standard. For information about staff engagement, please visit NHS Employers website You may also wish to read reports by David McLeod Engagement Scores

CSS DivisionNational Results 2012Local Engagement 2012 OVERALL68% 54% Access, Booking & Choice 69%56% Anaesthetics 70%63% Clinical Compliance 78%66% Critical Care 67%43% ID Sexual Health 81%69% Infectious Diseases 67%46% Laboratory Medicine 67%51% Pharmacy 68%49% Radiology 64%45% Theatres/DSU/SSU 69%52% Trust Overall Employee Engagement Scores

Key Findings CSS Division KF01 - Satisfaction with quality of work and patient care able to deliver KF02 - Percentage of staff agreeing that their role makes a difference to patients KF03 - Work pressure felt by staff OVERALL79%87%62% Access, Booking & Choice 83%81%55% Anaesthetics 79%100%62% Clinical Compliance 92% 52% Critical Care 81%86%64% ID Sexual Health 92%98%57% Infectious Diseases 65%88%69% Laboratory Medicine 61%72%61% Pharmacy 62%90%68% Radiology 85%89%66% Theatres/DSU/SSU 90%93%62%

Key Findings CSS Division KF04 - Effective team working Kf05 - Percentage of staff working extra hours KF06 -Percentage of staff receiving job- relevant training, learning or development in last 12 months OVERALL71%68%74% Access, Booking & Choice 68%55%64% Anaesthetics 78%86% Clinical Compliance 84%75%87% Critical Care 69%59%76% ID Sexual Health 77%65%74% Infectious Diseases 65%84%59% Laboratory Medicine 74%67%68% Pharmacy 72%77%78% Radiology 67%66%77% Theatres/DSU/SSU 71%70%86%

Key Findings CSS Division KF07 - Percentage of staff appraised in last 12 months KF08 - Percentage of staff having well structured appraisals in last 12 months KF09 - Support from immediate managers OVERALL85%28%68% Access, Booking & Choice 91%25%68% Anaesthetics 93%33%68% Clinical Compliance 94%56%84% Critical Care 79%18%70% ID Sexual Health 86%42%82% Infectious Diseases 88%36%68% Laboratory Medicine 73%24%70% Pharmacy 85%26%71% Radiology 89%25%61% Theatres/DSU/SSU 81%31%62%

Key Findings CSS Division KF10 - Percentage of staff receiving health and safety training in last 12 months KF11 - Percentage of staff suffering work-related stress in last 12 months KF12 - Percentage of staff saying hand washing materials are always available OVERALL57%41%52% Access, Booking & Choice 50%36%37% Anaesthetics 60%28%33% Clinical Compliance 40%31%56% Critical Care 61%26%67% ID Sexual Health 56%35%69% Infectious Diseases 52%56%60% Laboratory Medicine 83%52%41% Pharmacy 53%50%46% Radiology 50%43%46% Theatres/DSU/SSU 54%40%78%

Key Findings CSS Division KF13 - Percentage of staff saying hand washing materials are always available KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month KF 15 - Fairness and effectiveness of incident reporting procedures OVERALL38%95%67% Access, Booking & Choice 18%100%66% Anaesthetics 49%84%66% Clinical Compliance 31%100%69% Critical Care 39%91%66% ID Sexual Health 26%80%72% Infectious Diseases 44%95%64% Laboratory Medicine 45%100%68% Pharmacy 62%100%70% Radiology 33%92%63% Theatres/DSU/SSU 45%97%67%

Key Findings CSS Division KF16 - Percentage of staff experiencing physical violence from patients, relatives or public KF17 -Percentage of staff experiencing physical violence from staff in last 12 KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives OVERALL14%2%29% Access, Booking & Choice 1%0%37% Anaesthetics 10%0%30% Clinical Compliance 0%6%0% Critical Care 64%0%36% ID Sexual Health 5%2%29% Infectious Diseases 27%5%43% Laboratory Medicine 2%0%12% Pharmacy 2% 16% Radiology 19%2%34% Theatres/DSU/SSU 17%5%35%

Key Findings CSS Division KF19 Percentage of staff experiencing harassment, bullying or abuse from staff KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell KF21 Percentage of staff reporting good communication between senior management and staff OVERALL27%36%20% Access, Booking & Choice 30%33%22% Anaesthetics 17%19%23% Clinical Compliance 31%12%19% Critical Care 21%44%15% ID Sexual Health 24%14%37% Infectious Diseases 36%49%19% Laboratory Medicine 28%45%22% Pharmacy 20%31%23% Radiology 25%42%11% Theatres/DSU/SSU 35%44%19%

Key Findings CSS Division KF22 Percentage of staff able to contribute towards improvements at work KF23 Staff job satisfactionKF24 Staff recommendation of the trust as a place to work or receive treatment OVERALL59%67%65% Access, Booking & Choice 48%68%69% Anaesthetics 69%73%64% Clinical Compliance 81%77%75% Critical Care 61%68%61% ID Sexual Health 88%78%79% Infectious Diseases 60%66%60% Laboratory Medicine 56%67%64% Pharmacy 73%69%62% Radiology 48%62%60% Theatres/DSU/SSU 53%64%66%

Key Findings CSS Division KF25 Staff motivation at workKF26 Percentage of staff having equality and diversity training in last 12 months OVERALL71%19% Access, Booking & Choice 72%16% Anaesthetics 75%39% Clinical Compliance 79%7% Critical Care 68%12% ID Sexual Health 83%21% Infectious Diseases 73%22% Laboratory Medicine 69%15% Pharmacy 68%27% Radiology 68%18% Theatres/DSU/SSU 70%15%

Key Findings CSS Division KF27 Percentage of staff believing the trust provides equal opportunities for career progression or promotion KF28 Percentage of staff experiencing discrimination at work in last 12 OVERALL83%14% Access, Booking & Choice 79%11% Anaesthetics 88%9% Clinical Compliance 80%6% Critical Care 88%18% ID Sexual Health 86%12% Infectious Diseases 81%23% Laboratory Medicine 81%10% Pharmacy 88%3% Radiology 84%15% Theatres/DSU/SSU 75%21%

Local Engagement Action Plan Identify improvement opportunities from Strategic Priorities, Key Drivers & internal best practices - clear statement of objectives and measurable results Define steps and work plan to achieve objectives - sequential/ parallel and milestones Establish a time schedule for each step and overall program - critical path and best/worst case scenarios Assign responsibilities for each step and overall program – management levels, dept/functional areas and third-parties Determine all resources required – personnel, materials, services and costs Action plan for (please write in area) …………………………………………… ………………… Improvement Area Actions to address improvement area TimescalesResource requiredWho is responsible Be specific. Include brief rationale. Corporate/local focus? Be specific – avoid generalisationsLead-up, implementation & evaluation timings? People, required budget, where budget derived? Individuals & supporting team? Note: Aim to address a maximum of 3 – 4 improvement areas. Actions to address improvement area can be singular or multiple.

Further advice & guidance Stress Policy NHS Employers – Engagement Tool-kit Occupational Health Department Live Well Work Well Website HR Website HR Representative If you wish to view the Trust’s CQC National Survey report go to