January 8, 2009 Consultants Corner: GroupWise ® Best Practices from the Experts Gregg A. Hinchman Consultant Hinchman Consulting

© Novell, Inc. 2 Presentation Outline Introduction – Speaker – Presentation Business Knowledge Transfer – Definitions – Tools Best Practices – Design – Agents – System Operations – Client Options – Moving a GroupWise ® Component – Miscellaneous Summary

© Novell, Inc. 3 Introduction: Speaker Gregg A. Hinchman – Self-Unemployed Consultant, – 11+ years of GroupWise ® Experience – 5 years of Clustering experience – Author: > “Success with Clustering GroupWise 7” » > Co-Author: “Success with GroupWise Document Management” > GroupWise Coolsolutions Articles -Consultants Corner > GroupWise Advisor Magazine Articles

© Novell, Inc. 4 Introduction: Presentation Business Topic – We will discuss Best Practices for implementing and supporting a GroupWise ® 7 system. Format – Discussion will be led with supporting examples given. Questions – Please hold until 'Question Breaks' Knowledge: – Advanced GroupWise 7 Related Sessions: > TUT315 -How to build a Highly Available GroupWise 7 system > BOF100 -Birds of a Feather: Business Continuity Clusters > SP275 A Hands-on Approach to Implementing an Effective Retention Solution with GroupWise and GWArchive > SP276 Successful Deployment Strategies to Tackle Compliance

© Novell, Inc. 5 Knowledge Transfer Definitions – Best Practice – Consolidation = Collapsing – Move vs. Migrate Tools – ConsoleOne ® – Server Consolidation and Migration Tool Kit – Monitor – Onsite Admin Pro – DNS/DHCP/SLP -GroupWise ® is only as good as...

© Novell, Inc. 6 Best Practices: Design Domains – Hub, Mesh, Mixed Topology – Whats the WAN? Post Offices – Sizing -Users and 'On-Disk data' – Post Offices per Domain – Special Purpose Post Offices -DMS, Resources, etc. – Security -HIGH, Intruder Detection Gateways – Usage -POP, IMAP, , etc. – Gateways per Domain

© Novell, Inc. 7 Best Practices: Design Demo Company Example of Different Domain Designs Mesh Domain Design Routing Domain DesignMix/Hybrid Domain Design Key: Connection TCP/IP GWIA WebAccess DomainPost Office

© Novell, Inc. 8 Best Practices: Design Demo Company Example of a Best Practice Domain Designs Key: Connection TCP/IP GWIA WebAccess DomainPost Office WADO M1 WADO M2 WADO M3 WADO M5 WADO M6 WADO M7 WADO M4 WADO M8 IADOM 1 IADOM 2 IADOM 3 PODO M1 PODO M2 PODO M3 PMDOM (Primary Domain)

Questions?

© Novell, Inc. 10 Best Practices: Design DMSPO 2 PODO M1 Specialty Post Offices Demo Company Example of a Post Office Design DMSPO 1 Resrce PO 1 DistList PO 1 OLDMA IL BOXES PODO M2 PODO M3 PO 1 (1000 users) PO 3 (1000 users) PO 7 (1000 users) PO 2 (1000 users) PO 4 (1000 users) PO 8 (1000 users) PO 5 (1000 users) PO 9 (1000 users) PO 6 (1000 users) PO 10 (1000 users) Key: GWIA WebAccess DomainPost Office

© Novell, Inc. 11 Best Practices: Design Post Office Sizing Messaging Utilization Heavy Usage Medium Usage Light Usage Mailbox Access Mode Online GroupWise Client Users Caching GroupWise Client Users WebAccess, POP3/IMAP/Palm Access Users ,000 1, ,500 1, ,500 2, ,000 3, ,000 5,000 + N/A 5,000 +

© Novell, Inc. 12 Best Practices: Design Demo Company Example of Best Practice for GWIA Key: GWIA WebAccess DomainPost Office IADOM 1 IADOM 2 IADOM 3 GWIA 1 GWIA 2GWIA 3 TCP Port (Fault Tolerant) TCP Port (Fault Tolerant) GWGuardi an AntiVirus/A ntiSpam Filters GWGuardi an AntiVirus/A ntiSpam Filters Firewal l Internet

© Novell, Inc. 13 Best Practices: Design DMSP O 2 PODO M1 Specialty Post Offices Demo Company Example Best Practice GroupWise System Design DMSP O 1 Resrce PO 1 DistList PO 1 OLDM AIL BOXE S PODO M2 PODO M3 PO 1 (1000 users) PO 3 (1000 users) PO 7 (1000 users) PO 2 (1000 users) PO 4 (1000 users) PO 8 (1000 users) PO 5 (1000 users) PO 9 (1000 users) PO 6 (1000 users) PO 10 (1000 users) Key: GWIA WebAccess DomainPost Office WAD OM1 WAD OM2 WADO M3 WADO M4 WADO M5 WADO M6 WA1 (500 users) WA2 (500 users) WA3 (500 users) WA4 (500 users) WA5 (500 users) WA6 (500 users) WAD OM7 WAD OM8 WA7 (500 users) WA8 (500 users) IADO M1 IADO M2 IADO M3 GWIA1 GWIA2 GWIA3 (POP/IMAP) PODO M (Prima ry Domai n)

Questions?

© Novell, Inc. 15 Best Practices: Agents MTA – Descriptions – Agent Settings > 2 nd Priority Threads > HTTP User – Network Settings > IP vs. DNS > Ports -Standard vs. non- Standard – Logging > 'Logs' directory under the Domain Directory > Verbose Please > Message Logging – Scheduled Events - eDirectory ™ User Sync > Primary Only Please, unless... – Configuration File > /Home-Volume:\directory > /TCPINBOUND-600+ > /TCPTRUNKWIDTH-4 > Hard configure Ports/IP Addresses???

© Novell, Inc. 16 Best Practices: Agents

© Novell, Inc. 17 Best Practices: Agents

© Novell, Inc. 18 Best Practices: Agents

© Novell, Inc. 19 Best Practices: Agents

Questions?

© Novell, Inc. 21 Best Practices: Agents POA – Descriptions – Agent Settings > TCP Handler Threads for Client/Server Processing = users per thread (default 6) > Max App Connection = 4 per user (default = 2048) > Max Physical Connections = 1 per user (default 1024) > Default CPU utilization threshold for the NLM POA is 85 percent > HTTP User – Network Settings > IP vs. DNS > Ports -Standard vs. non-Standard – QuickFinder Scheduling – Logging > 'Logs' directory under the Domain Directory > Verbose Please – Scheduled Events -For each Post Office > Daily Disk Check -500MB - 100MB > Daily Structure and Index > Weekly Contents

© Novell, Inc. 22 Best Practices: Agents

© Novell, Inc. 23 Best Practices: Agents

© Novell, Inc. 24 Best Practices: Agents

Questions?

© Novell, Inc. 26 Best Practices: Agents Gateways -GWIA – Description – Network Address -HTTP Port and TCP Port – Logging > 'Logs' directory under the Domain Directory > Verbose Please – SMTP/MIME > Bind Exclusive > Mailbomb -Set/Not Set > Undeliverable Handling -Set/Not Set – POP/IMAP – Post Office Links -Client/Server with IP Address – /HOME switch

© Novell, Inc. 27 Best Practices: Agents

© Novell, Inc. 28 Best Practices: Agents Gateways -WebAccess – Description – Network Address -HTTP – Logging > 'Logs' directory under the Domain Directory > Verbose Please > /LogDiskON –in the configuration file – Post Office Links -Client/Server with IP Address – /Home switch

© Novell, Inc. 29 Best Practices: Agents

Questions?

© Novell, Inc. 31 Best Practices: System Operations Tools| System Operations – Routing Domains – eDirectory ™ User Sync -Primary MTA Only > Replica on MTA server > Remote User/Password – Pending Operations – Addressing Rules – Internet Addressing – LDAP Servers

© Novell, Inc. 32 Best Practices: Client Options Client Options – Lock Down the Settings -Domain, Post Office, User – Personal POP3/IMAP – Client Mode – Send Options > Allow use of ‘Reply to All -On/Off? > Allow rules to loop -On/Off? > Disk Management -Set Limits – Security > Password Caching -On/Off? > Use eDirectory ™ password -On/Off? > single sign-on -On/Off?

Questions?

© Novell, Inc. 34 Best Practices: Moving GroupWise ® Move a GroupWise ® Component from server to server – Connect to Domain being moved -OR- Post Office Domain – Change the UNC – Change the SDD – Change the UNC of the Library Storage (if needed) – Change the MTA/POA IP Address – Change the MTA/POA Log file path – Unload the Agents – Move the GroupWise component (Domain, Post Office) – Load the Agents on the new box – Verify in ConsoleOne ® – Verify on the Agent Screen -F10 Configuration Status, Redirection Links

Questions?

© Novell, Inc. 36 Best Practices: Miscellaneous Policies – Retention Policy > How many years? > What Regulatory/Statutory Requirements? – Archive Policy > What's in the 'live' GroupWise ® system? 180 Day -365 Day > What's archived? – Deletion Policy Archiving – Native – 3 rd Party -standards based XML like GWArchive AntiSpam/AntiVirus

© Novell, Inc. 37 Best Practices: Summary Look at the Design Tune the Agents Get Rid of the 'old stuff' Lock down the client Implement Policies Keep the 'live' system clean Implement AntiVirus/AntiSpam Plan and Document

Questions?

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