Prepared by Management Department | | T HE M ANAGER ’ S C HANGING W ORK E NVIRONMENT & E THICAL R ESPONSIBILITIES : D OING THE R IGHT T HING Week 2

T HE COMMUNITY OF STAKEHOLDERS INSIDE THE ORGANIZATION

An employee owned company

1. E MPLOYEES 3. B OARD OF D IRECTORS I NTERNAL S TAKEHOLDERS ? 2. O WNERS

Those who pay to use an organization’s good and services C USTOMERS : T ASK E NVIRONMENT : People or organization that compete for customes and resources C OMPETITORS : Person/organization that provides supplies (raw materials, services, equipment, labor, energy) to other organization S UPPLIERS : A person or an organization that helps another organization sell its goods and services to customers. D ISTRIBUTORS :

T AKE CARE OF CUSTOMER

AT&T CUSTOMER CARE

The relationship of two organizations who join forces to achieve advantages neither can perform as well as alone S TRATEGIC A LLIES : E MPLOYES O RGANIZATION : U NIONS & A SSOCIATIONS L OCAL C OMMUNITIES Regulatory agencies that stablish ground rules under which organizations may operate G OVERNMENT R EGULATORS : F INANCIAL I NSTITUTIONS Groups whose members try to influence specific issues S PECIAL -I NTEREST G ROUPS : M ASS M EDIA

General economic conditions and trends – unemployment, inflation, interest rates, economic growth – that effect an organization’s performance E CONOMIC F ORCES : G ENERAL E NVIRONMENT : New development in methods for transforming resources into goods and services T ECHNOLOGICAL FORCESS : Influences and trends originating in a country’s, a society’s, or a culture’s human relationships and values that may effect an organization S OCIOCULTURAL F ORCES :

T ECHNOLOGY

M OBILE T ECHNOLOGY

Changes in the way politics shape laws and laws shape the opportunities and threats to an organization P OLITICAL -L EGAL F ORCES : Changes in the economic, political, legal, and technological global system that may affect an organization I NTERNATIONAL F ORCES : People or organization that compete for customes and resources D EMOGRAPHIC FORCES :

Defining ethics & values  E THICS Standar of right and wrong that influence behavior.  V ALUES Relatively permanent and deeply held underlying beliefs and attitudes that help determine a person behavior V ALUES S YSTEM Pattern of values withing organization.

4 approach to deciding ethical dilemmas U TILITARIAN A PPROACH I NDIVIDUAL A PPROACH M ORAL -R IGHTS A PPROACH J USTICE A PPROACH

How do people learn ethics Schools bear some responsibility for behavior of executives. If you are making systematic errors in the [business] world, you have to go back to the schools and ask, “ what you are teaching? ” – Fred J. Evans, dean of College of Business and Economics at California State University at Northridge – S URVEY OF 5,000 UNDERGRADUATES FOUND THAT : 26% of business major admitted to serious cheating on exams, and 54% admitted to cheating on written assignments.

Kohlberg’s Theories P OSTCONVENTIONAL C ONVENTIONAL Guided by internal values Follows expectations of others P ROCONVENTIONAL Follows rule Level 1 : Level 2 : Level 3 :

How organization can promote ethics 1. Support by top managers of a strong ethical climate 2. Ethics codes & training programs Code of ethics consists of a formal written set of ethical standards guiding an organization’s actions 3. Rewarding ethical behavior : protecting whistleblowers Whistleblower is an employee who reports organizational misconduct to the public.

Social Responsibility Social responsibility is a manager’s duty to take actions that will benefit the interests of society as well as of the organization. I S SOCIAL RESPONSIBILITY WORTHWHILE ?  Against social responsibility  For Social responsibility

4 Managerial Approach O BSTRUCTIONIST M ANAGERS D EFENSIVE M ANAGERS A CCOMODATIVE M ANAGER P ROACTIVE M ANAGER

 The idea of blended value: measuring both economic & social benefit All investment are understood to operate simultaneously in both economic and social realms 2 TYPES OF SOCIAL RESPONSIBILITY 1. Sustainability : the business of green 2. Philanthropy : “Not dying rich”

1. E FFECT ON CUSTOMERS H OW DOES BEING GOOD PAY OFF ? 2. E FFECT ON JOB APPLICANTS & EMPLOYEE RETENTION 3. E FFECT ON SALES GROWTH 4. E FFECT ON C OMPANY E FFICIENCY 5. E FFECT ON C OMPANY R EVENUE 6. E FFECT ON S TOCK P RICE 7. E FFECT ON P ROFIT

The new diversified workforce Diversity represents all the ways people are unlike and alike – the differences and similarities in age, gender, race, religion, ethicity, sexual orientation, capabilities, and socioeconomic background.

D IVERSITY W HEEL

Trends in workplace diversity In US, one out of six Americans has phisical or mental disability. Gays & Lesbian become more visible More people of color in the workforce More women working More older people in workplace D IFFERENT PHISICAL & MENTAL ABILITIES S EXUAL O RIENTATION R ACE & E THNICITY A GE G ENDER E DUCATIONAL L EVELS Mismatches between education & workforce

Source:

L ET HIM BE PART OF US... !!

Barriers to diversity NO.NO. B ARRIERS 1.S TEREOTYPES & PREJUDICES 2.F EAR OF REVERSE DISCRIMINATION 3.R ESISTANCE TO DIVERSITY PROGRAM PRIOROTIES 4.U NSUPPORRTIVE SOCIAL ATMOSPHERE 5.L ACK OF SUPPORT FOR FAMILY DEMAND 6.L ACK OF SUPPORT FOR CAREER - BUILDING STEPS

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