“Taking Project Performance to the Next Level” Dick Jessop Ontario Power Generation CII Implementation Strategy Committee 2000 CII Annual Conference Nashville, Tennessee

RESEARCH BEST PRACTICES BENCHMARKING&METRICS IMPLEMENTATION Improved Business Performance Why Implementation?

Implementation of CII Practices produces bottom-line benefits.Implementation of CII Practices produces bottom-line benefits. CII supports your implementation of CII Practices through:CII supports your implementation of CII Practices through: –Implementation Champions –Experienced Users –CII Knowledge Structure

The Implementation Model Celebrate Success Products Training Measure Results Product Implementation Product Champions/Review Boards Implementation Plan and Goals Self Audit Corporate Implementation Champion Corporate Commitment CII Products CII Support Benefit/Cost Data

Celebrate Success Measure Results Celebrate Success Measure Results Product Implementation Corporate Implementation Champion Products Training Product Champions/Review Boards Implementation Plan and Goals Self Audit Corporate Commitment Products Training Product Champions/Review Boards Implementation Plan and Goals Self Audit The Implementation Model CII Products CII Support Benefit/Cost Data

Celebrate Success Measure Results Product Implementation Celebrate Success Measure Results Product Implementation Products Training Product Champions/Review Boards Implementation Plan and Goals Self Audit Products Training Product Champions/Review Boards Implementation Plan and Goals Self Audit The Implementation Model Corporate Commitment Corporate Implementation Champion CII Products CII Support Benefit/Cost Data

Role of Implementation Champions Implementation must be part of corporate culture.Implementation must be part of corporate culture. Implementation Champion (IC) becomes the ambassador.Implementation Champion (IC) becomes the ambassador. ICs must receive broad and continuous support:ICs must receive broad and continuous support: –Position should be stable. –Recognized as part of performance accountability. –Career-enhancing

Support for Implementation Champions Two-thirds of CII members have Implementation Champions.Two-thirds of CII members have Implementation Champions. IC Workshops held two times per year.IC Workshops held two times per year. Networking among ICs is a valuable benefit.Networking among ICs is a valuable benefit. Continuing support for ICs available via Internet with experienced facilitator.Continuing support for ICs available via Internet with experienced facilitator.

The Implementation Model CII Products CII Support Benefit/Cost Data Celebrate Success Products Training Measure Results Product Implementation Product Champions/Review Boards Implementation Plan and Goals Self Audit Corporate Implementation Champion Corporate Commitment

Performance Indicators Benchmarking & Metrics Data Measured Performance of Projects from Member Organizations with: Implementation ChampionImplementation Champion No Implementation ChampionNo Implementation Champion

Average Safety Practice Use (Owner Projects) All ICs = 26% higher use — Safety Implementation Champion Category Safety Practice Use Owner Safety Practice Use Comparison Better ICn= No IC n=9 6.15

Owner Safety Performance (LWCIR) Comparison Better Lost Workday Case Incident Rate (Owner Projects) All ICs = Four times better performance No IC n= ICn=34 Implementation Champion Category Lost Workday Case Incident Rate

Safety Practice Use (Contractor Projects) All ICs = 10% higher use — Safety No IC n= ICn=29 Implementation Champion Category Safety Practice Use Contractor Safety Practice Use Comparison Better

Recordable Incident Rate (Contractor Projects) All ICs = 3.6 times better performance Recordable Incident Rate Contractor Safety Performance (RIR) Comparison Better 7.06 No IC n= ICn=24 Implementation Champion Category

Lost Workday Case Incident Rate (Contractor Projects) All ICs = 12 times better performance Contractor Safety Performance (LWCIR) Comparison Better Lost Workday Case Incident Rate 1.96 No IC n= ICn=24 Implementation Champion Category

Project Schedule Growth (Contractor Projects) All ICs = Four times better performance Project Schedule Growth Contractor Schedule Growth Comparison Better 0.24 No IC n= ICn=32 Implementation Champion Category

The Implementation Model CII Products CII Support Benefit/Cost Data Celebrate Success Products Training Measure Results Product Implementation Product Champions/Review Boards Implementation Plan and Goals Self Audit Corporate Implementation Champion Corporate Commitment

The Implementation Model CII Products CII SupportBenefit/Cost Data Celebrate Success Products Training Measure Results Product Implementation Product Champions/Review Boards Implementation Plan and Goals Self Audit Corporate Implementation Champion Corporate Commitment

CII Products Knowledge StructureKnowledge Structure DemonstrationDemonstration –Internet Catalog Future — e-Commerce opportunityFuture — e-Commerce opportunity

CII Knowledge Structure CII Best Practices Information Areas CII Proposed Best Practices — Pending Validation Tools Supporting Products References Tools Supporting Products References Supporting Products References CII Knowledge Area

Definitions Knowledge Structure: Overall body of CII knowledge arranged in topological form.Knowledge Structure: Overall body of CII knowledge arranged in topological form. Practice: A process or method that, when executed effectively, leads to enhanced project performance.Best Practice: A process or method that, when executed effectively, leads to enhanced project performance. Proposed Practice — Pending Validation: A process or method that may become a CII Practice, but has not been sufficiently proven.Proposed Best Practice — Pending Validation: A process or method that may become a CII Best Practice, but has not been sufficiently proven. Information Topic: Investigation results that provide findings and/or reports, but do not provide processes or methods.

CII Knowledge Structure

CII Support — Additional Resources Experienced UsersExperienced Users –Organized by topic –Available to advise on practice use –Traditional CII relationship

Summary Implementation of CII Practices produces better project performance.Implementation of CII Practices produces better project performance. Commitment is the first step toward implementation.Commitment is the first step toward implementation. CII supports implementation.CII supports implementation. –Implementation Champions –Experienced Users –Knowledge Structure Us e it, don’t lose it!Us e it, don’t lose it! Implementation requires effort and support.Implementation requires effort and support. This Stuff Works!

Implementation Champions Workshop October 10-11, 2000 Houston Intercontinental Airport Marriott Hotel Houston, Texas

“What is success? I think it is a mixture of having a flair for the thing that you are doing; knowing that it is not enough, that you have got to have hard work and a certain sense of purpose.” – Margaret Thatcher