EFFECTIVE FEEDBACK Viewgraph #8-1 Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or.

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Presentation transcript:

EFFECTIVE FEEDBACK Viewgraph #8-1 Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you.

Viewgraph #8-2 JOHARI WINDOW MODEL ARENA (A) Things I know Things you know BLIND SPOT (B) Things I do not know about myself. You know FACADE (C) You do not know UNKNOWN (D) Things you do not know and things I do not know I know

Viewgraph #8-3 ARENA BLIND SPOT FACADE UNKNOWNUNKNOWN KNOWN BY OTHERS UNKNOWN BY OTHERS

REASONS FOR GIVING & RECEIVING FEEDBACK RECEIVING FEEDBACK Viewgraph #8-4  Personal growth  Find out about self  Gain insight  Open environment

HOW TO GIVE FEEDBACK Viewgraph #8-5  When the other person has indicated a willingness to receive it  use terms that describe the other’s behavior with the least amount of interpretation and that accurately describes the behavior  Be timely

HOW TO RECEIVE FEEDBACK Viewgraph #8-6  Be non-defensive  Ask for more information  Say that you do not want feedback

WHAT TO DO WITH FEEDBACK Viewgraph #8-7  Use it  Think about it  Forget it