Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

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Presentation transcript:

Presented by: Carolyn Eagen Consultant AUTHENTIC COMMUNICATION Top Talent. Remarkable Results.

Authentic? Communication?

Genuine…

We are judged by… What When Where How …we speak and act (including how we look) We judge others by… What When Where How …they speak and act (including how they look) Communication is… verbal and non-verbal We interpret the message and make inferences (often conclusions) based on our observations and experiences with communication processes

A substantial portion of our communication is non verbal *Often we communicate in non verbal ways using groups of behaviors.  Facial expression  Gestures  Body Language and Posture  Eye Gaze  Appearance

How do you create a genuine connection? Pay attention to nonverbal signs Concentrate on your tone of voice when speaking Use good eye contact Ask questions – Temperature checks Use signals to make communication more effective and meaningful Consider context

Quality Communication… Why? Reduces conflict Helps in achieving goals Strengthens relationships Improves job Satisfaction Helps to save time Easy promotions

Obstacles Interpersonal Complications Organizational Hurdles Physical Barriers

Conducive communication culture Mission/Vision Management Open Door Method

The Prep Work Purpose Results Audience Timing Place

The roles: Presenter and Audience both should…  Know their role  Actively Listen  Be aware of Nonverbal cues  Know their stress level  Know their triggers

Feedback… is a 2 way street Positive Process & Experience Timely Make it Regular Be Specific Use "I" Statements Limit Your Focus Follow Up

Putting it all together

Top Talent. Remarkable Results. Your People. Discover Them. Understand Them. Evolve Them. For more information, contact Carolyn Eagen, Consultant Direct : Facebook.com/omniagroup Twitter.com/omniagroup LinkedIn.com/in/omniagroup