Framing the Issues for Quality and Patient Safety David J. Shulkin, M.D. Professor and Chairman Chief Quality Officer Drexel University School of Medicine.

Slides:

Advertisements

Similar presentations

Achieving Affordable and Effective Health Care Reform Karen Ignagni President & CEO April 27, 2009.

Advertisements

1 Health Research & Educational Trust January 8, 2009.

No-Charge Policy for Serious Adverse Events

Factors influencing mental illness stigma in Iran: Qualitative study Alireza Momeni, Soroor Parvizy, Nargess Shafaroodi Iran University of Medical Sciences.

The Civil Engineer of the 21 st Century António Adão da Fonseca Full Professor at the Faculty of Engineering of the University of Oporto President of the.

Integrating Ethics Into Your Compliance Program John A. Gallagher, Ph.D Center for Ethics in Health Care Atlanta, GA.

Panel themes of the International Conference “Europe against Counterfeit Medicines” G.N. Gildeeva, Deputy head of the Department of Registration of Medicines.

Using CAHPS Surveys to Improve the Patient ’ s Experience of Care Susan Edgman-Levitan, PA Executive Director John D. Stoeckle Center for Primary Care.

Eliminating Catheter-Related Blood Stream Infections in NICU Patients The CCS/CCHA NICU Improvement Collaborative Paul Kurtin, MD Chief Quality and Safety.

The Numbers: Customers by Market Segment Cara Helfner Research Associate Health Care Delivery Policy Program Harvard University JFK School of Government.

Countervailing Powers: The Changing Character of the Medical Profession in the U.S. James G. Anderson, Ph.D. Purdue University.

1 Medical Errors and Patient Safety for Medical Educators Joseph L. Halbach, M.D., M.P.H. Associate Professor and Chairman Department of Family Medicine.

Allen Kemp, MD; Chief Executive Office Dave Watson, MD; Chief Medical Officer Centura Health Physician Group.

Total Quality.People-focused management system.Focus on increasing customer satisfaction and reducing costs.A systems approach that integrates organizational.

Learning Objectives Define roles and responsibilities of team members

© 2002, David Shulkin, M.D. © 2002, David Shulkin, M.D. Developing the Role of the Patient Safety Officer David J. Shulkin, M.D. Chairman and Chief, Department.

Make a Difference! Discover a Career in Healthcare Management!

Business & Society Business & Society Ethics, Sustainability, and Stakeholder Management Eighth Edition Archie B. Carroll Ann K. Buchholtz © 2012 South-Western,

NPR/Kaiser/Kennedy School Immigration Survey HARVARD UNIVERSITY JOHN F. KENNEDY SCHOOL OF GOVERNMENT.

Baldrige Health Care Criteria for Performance Excellence

1 Massachusetts Health Care Reform November 20, 2006 Briefing STATE HEALTH REFORM INITIATIVES: Are There Lessons for Federal Policymakers? Sponsored by.

Make a Difference! Discover a Career in Healthcare Management!

Faculty Staff Assistance Program FSAP…Promoting Individual and Organizational Health New Faculty Orientation School of Medicine.

1 Using WhyNotTheBest.org to Benchmark and Improve Performance: A Webinar Anne-Marie J. Audet, M.D., Sc.M., S.M. Vice President, Delivery System Reform.

August 22, 2002 THE HIPAA COLLOQUIUM at Harvard University A. John Blair, III, MD Chairman and Chief Executive Officer Taconic IPA, Inc. Fishkill, NY HIPAA.

Getting to Zero Strategies to Reduce Central Line Associated Bloodstream Infections (CLABs) Brian S. Koll, MD, FACP Medical Director, Infection Prevention.

Racial/Ethnic Disparities in Health Care: Narrowing the Gap through Solutions Joseph R. Betancourt, M.D., M.P.H. Director, The Disparities Solutions Center.

© Cultural Chemistry 2011 | | slide 1www.culturalchemstry.com Lean HR Do More With Less Enjoy doing it.

The Kaiser Permanente Integrated Medicine Experience NHMA Conference March 18-20, 2011 Martin Portillo, MD, FACP Physician Director for Multicultural Services.

Health Reform: What It Means to Our Community. Health Reform: Key Provisions o Provides coverage to 32 million uninsured people by o Changes insurance.

Reducing Medical Errors, Promoting Patient Safety Sharon Levine, MD Associate Executive Director Kaiser Permanente October 20-21, 2008 Beijing, China Primum.

Implementing the Affordable Care Act: State Action on the 2014 Market Reforms Kevin Lucia, JD, MHP Katie Keith, JD, MPH The Commonwealth Fund March 12,

HOSPITAL PHYSICIAN INTEGRATION ACHE WEST VIRGINIA CONFERENCE MAY 30, 2014.

Where Results Begin. “We don’t have a health care delivery system in this country. We have an expensive plethora of uncoordinated, unlinked, economically.

Leading a Patient Safety Program Madeleine Biondolillo, MD Massachusetts Department of Public Health Gordon Schiff, MD Brigham & Women’s Hospital; Harvard.

The Medical Home and Quality Improvement A. Chris Olson, MD, MHPA President Washington Chapter of Pediatrics Medical Director Sacred Heart Children’s Hospital.

Introduction of the Patient Safety Initiative The Boeing Company The International Association of Machinists and Aerospace Workers Health Plan Version.

Integrated Health System Planning An exclusive Executive Circle Briefing.

Physician Engagement. Learning Objectives To relate what is meant by physician engagement To discuss strategies at management and staff levels to enhance.

.…a health and consumer services company making people’s lives better From Infomediary to Market Maker... Sam Ho, M.D. Senior Vice President, Chief Medical.

2014 Summit Co-Convener:Founder: Patient Safety Science & Technology Summit 2014.

Transparency: Large Employers’ Perspectives Helen Darling, President National Business Group on Health October 21, 2008.

BALANCING LIMITED RESOURCES AND UNLIMITED EXPECTATIONS IN HEALTH CARE Colloquium on Workers Compensation May 2, 2003 Professor James C. Robinson University.

Developing National Health Information Infrastructure (NHII) in the U.S. William A. Yasnoff, MD, PhD, FACMI Senior Advisor National Health Information.

The Comprehensive Unit-based Safety Program (CUSP)

The Quality Colloquium at Harvard University August 27, 2003 Patient Safety Organizational Readiness Assessment Tool Louis H. Diamond, MDBeverly A. Collins,

The Big Picture: Hospitals in a Volatile Healthcare Environment James Bentley, Ph.D. Senior Vice President for Strategic Policy Planning American Hospital.

J. James Rohack, MD, FACC President, AMA Director, Scott & White Center for Healthcare Policy Professor of Medicine and Humanities, TAMHSC Information.

The Growth of Presidential Power. Conception of the Founders I. Original conception of founders: Congress, not the president, was to be the dominant power.

Agency for Healthcare Research and Quality Advancing Excellence in Health Care Enhancing Organizational Research in Health Care Quality Speakers.

HealthPartners: One Approach to Improving Quality and Safety George Isham, M.D.,M.S. Medical Director and Chief Health Officer HealthPartners

Chapter 5 Part III. 2 Negotiated Rulemaking What is reg-neg? How do you set it up? Why do it? Do you still have to do notice and comment? How does notice.

The State of Patient Safety in Minnesota Jennifer P. Lundblad, PhD, MBA for the BHCAG Community Forum November 11, 2010.

If I were a medical student today… Scott Eathorne, MD Medical Director Providence Medical Group Partner Health.

The Role of Private Purchasers in the Patient Safety Movement Leah Binder, CEO The Leapfrog Group

ERNST & YOUNG LLP Improving Patient Safety and Protecting the Process April 2004.

Aidah Abu Elsoud Alkaissi BSc law, RN, RNT, BSN, MSN, CCRN, CRNA, PhD Head of Nursing & Midwifery Department Faculty of Medicine & Health Sciences An-Najah.

1 The State Engagement Group is open to all state government and state-affiliated LAN Participants. Members of this group will be able to join in discussions.

Efforts to Promote Use of HIT Suzanne Delbanco, CEO October 22, 2004 Founded by The Business Roundtable with support from the Robert Wood Johnson Foundation.

HIMSS Standards Activities

RESULTS OF THE STUDY ON SOCIAL REPRESENTATIONS OF FOOD RISK MANAGEMENT

Mary Alexander, MA, RN, CRNI®, CAE, FAAN Chief Executive Officer

Collaborative Learning and Leadership

Membership Management Highlights

Barry P. Chaiken, MD, VP, Medical Affairs, McKesson Corp.

ايمني بيمار evaluation PATIENT SAFETY

Chicago Department of Public Health

Leadership Behaviours Model

Key Themes from the Program

Presentation transcript:

Framing the Issues for Quality and Patient Safety David J. Shulkin, M.D. Professor and Chairman Chief Quality Officer Drexel University School of Medicine

“If you don’t know where you’re going, you’re liable to end up someplace else” –Robert Mager

The Market Model for Quality Stages Stage 2Stage 3Stage 4 Acknowledgement Innovation Reward Differentiation Stage 1 Learning Organization Goal Setting- Defect Free Hospital System (process) Redesign Culture Change Staff Training/Education Data Collection/Analysis Preventive Risk Strategies Leadership Attention Organizational Assessments Provider Response Media Coverage Consumer Interest Consumer Activation Pay for Performance Adoption of Technology Employer Response (Leapfrog) Legislation Availability of Technology Solutions Business Case for Quality/Safety Regulatory Initiatives Malpractice Crisis Data Release (IOM Report) Market Reactions Drivers

Stage I- Acknowledgment

“All I know is what I read in the newspapers.” - Will Rogers

According to a recent Survey respondents had the following concerns: 61 % being given the wrong medicine 58% given medicines that interact in a negative way 56% complications from a procedure American Society of Health System Pharmacists Concerns About Safety

Acknowledgment Harvey Fineberg- President of IOM Arthur Miller- Harvard Law Professor, Author, and TV host

Stage II- Differentiation

Differentiation Suzzane Delbanco- Executive Director, The Leapfrog Group- Purchaser Initiatives for Quality and Error Reduction

Stage III- Innovation

Technology- Are We Doing All We Can? 92% of Providers believe much more can be done for quality than is being done Effectively using technology: 16% Federal efforts required: 44% VHA Survey, Attendees at International Patient Safety Symposium, 2001

Innovation George Halvorson- Chairman and CEO, Kaiser Foundation Health Plan, Author “Strong Medicine and Epidemic of Care”

Stage IV- Reward

“It is hard to get someone to understand something when his salary depends on him not understanding it.”

You can always trust the Americans. In the end they will do the right thing, after they have eliminated all other possibilities. - Sir Winston Churchill - Sir Winston Churchill Are We Really Making Progress in Patient Safety?